Connie Miller
Cedar Hill
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Methodist Dallas Medical Center
Dallas
09.2021 - Current
- Assisted nursing staff with daily patient care tasks and activities.
- Monitored vital signs and reported changes to healthcare providers.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information accurately in electronic health records.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Unit Secretary
Methodist Dallas Medical Center
Dallas
09.2021 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Receptionist
Cedar Hill High School
Cedar Hill
09.2019 - 08.2021
- Answered multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Confirmed appointments, communicated with parents and updated student records.
- Managed multiple tasks and met time-sensitive deadlines.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Corresponded with parents through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Certified Medical Assistant
Golden Cross Academic Clinic
Dallas
06.2017 - 09.2019
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure, height, and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Oriented and trained new staff on proper procedures and policies.
Education
Certified Medical Assisting Diploma - Medical Assisting
Everest College
Arlington, TXHigh School Diploma -
Avenal High School
Avenal, CASkills
- Bilingual -English/Spanish
- Excellent Customer Service
- Detail-Oriented
- Medical Charting
- Administrative Tasks
- CPR/First Aide Certified
- Epic Systems
- Organization and Time Management
- Referral Verification
- Patient Interviews
- Data Entry
- Scheduling Tests and Procedures
- EKG
- Venipuncture
Timeline
Patient Care Technician
Methodist Dallas Medical Center
09.2021 - Current
Unit Secretary
Methodist Dallas Medical Center
09.2021 - Current
Receptionist
Cedar Hill High School
09.2019 - 08.2021
Certified Medical Assistant
Golden Cross Academic Clinic
06.2017 - 09.2019
Certified Medical Assisting Diploma - Medical Assisting
Everest College
High School Diploma -
Avenal High School