Connie Neitman
Lebanon,OH
Summary
Results-oriented Operations Manager with expertise in process optimization, logistics coordination, and quality assurance. Skilled in leading teams to enhance customer service outcomes and drive operational success. Committed to optimizing processes that improve productivity and elevate customer satisfaction.
Overview
43
43
years of professional experience
Work History
Office Manager of Operation
Polar Air Cargo
Hebron , ky
11.2011 - 03.2026
- Coordinated office operations to ensure seamless workflow and support team productivity.
- Implemented office policies that improved workplace organization and streamlined processes.
- Facilitated communication between departments to promote teamwork.
- Introduced innovative ideas and solutions that fostered collaboration and improved team outcomes.
- Managed inventory and procurement of office supplies and equipment.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Operations Manager
Polar Air Cargo
Purchase, New York
11.2011 - 04.2025
- Oversaw daily operations to optimize cargo handling and transportation processes.
- Managed team schedules and assignments to align resources with operational needs.
- Resolved customer complaints promptly to maintain high customer satisfaction levels.
- Collaborated with team leaders on conducting quality audits.
Customer Service Manager
Emery Worldwide Airlines
Vandalia, Ohio
07.1983 - 12.2010
- Oversaw daily operations of customer service team, improving response times.
- Coordinated with other departments to resolve complex customer issues, ensuring timely solutions.
- Developed training programs for new hires to improve service quality.
- Managed customer inquiries and complaints, achieving satisfactory resolutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
High School Diploma -
Walter E Stebbins
Dayton , Ohio05-1975
Skills
- Operations management
- Supply chain management
- Logistics coordination
- Inventory control
- Quality assurance
- Data analysis
- Customer relationship management
- Office administration
- Bookkeeping practices
Timeline
Office Manager of Operation
Polar Air Cargo
11.2011 - 03.2026
Operations Manager
Polar Air Cargo
11.2011 - 04.2025
Customer Service Manager
Emery Worldwide Airlines
07.1983 - 12.2010
High School Diploma -
Walter E Stebbins