Connie Pace-Brown
Wilkes-Barre,PA
Summary
Dynamic professional with a proven track record at Wilkes-Barre Area School District, adept in emotional regulation and leveraging data collection for optimized outcomes. Excelled in fostering student growth and streamlining order processes, enhancing customer satisfaction at Golden Technologies. Skilled in parent-teacher communication and data entry, achieving significant improvements in learning environments and operational efficiency.
Overview
11
11
years of professional experience
Work History
Autistic Support
Wilkes-Barre Area School District
09.2022 - Current
- Established strong rapport with autistic students by demonstrating empathy, patience, and understanding of their unique needs.
- Collaborated with multidisciplinary teams for comprehensive student support, including occupational therapists, speech therapists, and school psychologists.
- Utilized assistive technology tools to facilitate learning opportunities tailored to individual student abilities and preferences.
- Managed challenging behaviors effectively using proactive interventions, reducing disruptions in the learning environment.
Order Entry Processor
Mount Zion Baptist Church
05.2016 - 09.2022
- Supported continuous improvement initiatives by providing insightful feedback on existing processes and potential areas for optimization.
- Maintained comprehensive knowledge of product offerings, enabling accurate entry of complex orders.
- Expedited delivery times by prioritizing urgent orders and coordinating with logistics personnel.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
Order Entry Representative
Golden Technologies
02.2014 - 05.2016
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Education
Associate of Applied Science - Business Management
Luzerne County Community College
Nanticoke, PA05-2012
Skills
- Parent-teacher communication
- Emotional regulation
- Positive reinforcement
- Play-based learning
- Data collection
- Customer service
- Data entry
Timeline
Autistic Support
Wilkes-Barre Area School District
09.2022 - Current
Order Entry Processor
Mount Zion Baptist Church
05.2016 - 09.2022
Order Entry Representative
Golden Technologies
02.2014 - 05.2016
Associate of Applied Science - Business Management
Luzerne County Community College
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