Connie Reynoso
Kissimmee,FL
Summary
Experience in supporting diverse client needs through my current role as a customer care clerk for the courthouse and a background in patient care. Adept at managing sensitive information, maintaining confidentiality, and delivering high-quality assistance to individuals in legal and healthcare settings. Proven ability to communicate effectively, accurately handle administrative tasks, and ensure a compassionate, efficient customer experience. Skilled in coordinating resources, handling inquiries, and delivering tailored support across fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Care Clerk
Osceola County Clerk of the Circuit Court
07.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in citation entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper methods and implemented restricted access control.
Patient Care Coordinator
Advent Health Kissimmee
02.2024 - 05.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL12-2024
Skills
- Administrative Support
- Database entry
- Typing Speed
- Teamwork and Collaboration
- Excellent Communication
- Time Management
- Problem-Solving
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Care Clerk
Osceola County Clerk of the Circuit Court
07.2024 - Current
Patient Care Coordinator
Advent Health Kissimmee
02.2024 - 05.2024
Associate of Arts - General Studies
Valencia College
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