Melissa J. Espinosa
Kissimmee,FL
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Self-directed administrator and innovative thinker with knack for developing creative solutions to complex problems. Extensive community network among nonprofit organizations and government entities poised to provide services for community members.
Overview
17
17
years of professional experience
Work History
Civil Court Clerk - Domestic
Osceola Clerk Of Circuit Court
Kissimmee , FL
2021.11 - Current
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Searched files and contacted witnesses, attorneys and litigants to obtain information for court.
- Collected court fees and fines and recorded amounts collected in Benchmark.
- Marked and preserved exhibits introduced into evidence in court proceedings.
- Wrote, reviewed and submitted reports per week for department records.
- Met with judges, lawyers and police officials to coordinate functions of court.
- Maintained docket calendar and database for Domestic court.
- Swear parties under oath to testify in court.
Accounts Receivables Coordinator
Capital Consultants Management Corporation
Celebration , FL
2015.02 - 2017.11
- Monitor and record all payments made in the lock-box.
- Post all Satisfaction of Lien payments to the proper accounts .
- Track all accounts past due and send correspondence notifications.
- Prepare and set up all new owner accounts with direct debit .
- Meet with all homeowners in need of assistance regarding their accounts.
- Prepare monthly accounts receivable reports for the board of directors to review.
- Write off accounts that are past 24 months to bad debt.
- Assist other departments with their accounting needs.
- Improved office operations by automating owner correspondence, record tracking and data communications.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Resolved issues and maintained customer service standards.
Community Service Assistant
Capital Consultants Management Corporation
Celebration , FL
2015.02 - 2017.11
- Prepared weekly written and oral reports about community service programs.
- Publicized community services to maintain positive public relations with community members.
- Represented city at community and professional organizational meetings to answer questions and address concerns from local citizens and other personnel.
- Received and resolved calls each day regarding complaints and problems.
- Planned and hosted on- and off-campus community service activities.
- Coordinated project activities with other city departments.
- Addressed and resolved neighborhood problems and complaints tactfully to maximize satisfaction.
- Oversaw day-to-day activities of residents.
- Detailed program operations and participant activities with comprehensive record keeping.
- Worked with residents to improve home choices.
Reservations/Administrative Assistant
Vacation Village At Parkway
Kissimmee , FL
2006.07 - 2013.06
- Answered and directed incoming telephone calls.
- Acted as liaison with owners and employees throughout the organization.
- Maintained calendars and coordinated extensive appointments, meetings and domestic/international travel.
- Assisted with six international symposiums annually, ensuring all events were successfully executed.
- Kept track of the effectiveness of leads, marketing initiatives, and revenues.
- Generated reports that assisted upper management Arranged all holiday events.
- Expense reports Assisted in employee payroll and all accounting needs.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Performed research to collect and record industry data.
Education
Bachelor of Science - Paralegal Studies
Everest University
Orlando, FL10.2010
Skills
- Staff Management
- Business administration
- Bookkeeping
- Policy and procedure modification
- Workflow planning
- Documentation and control
- Payroll and budgeting
- Strategic planning
- Credit and collections
- Scheduling
- Teamwork
- Cultural awareness
- Good telephone etiquette
- Interpersonal Communication
- Planning and Coordination
- Leadership
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Civil Court Clerk - Domestic
Osceola Clerk Of Circuit Court
2021.11 - Current
Community Service Assistant
Capital Consultants Management Corporation
2015.02 - 2017.11
Accounts Receivables Coordinator
Capital Consultants Management Corporation
2015.02 - 2017.11
Reservations/Administrative Assistant
Vacation Village At Parkway
2006.07 - 2013.06
Bachelor of Science - Paralegal Studies
Everest University
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