Connie Roberts
Reedsport,OR
Summary
Dynamic Owner and Principal Broker with a proven record in customer relations and effective leadership. Expertise in negotiation and relationship building drives business success and enhances client satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Owner/Principal Broker
Coastal Properties/Connie Roberts
Reedsport, OR
01.2007 - Current
- Developed and implemented strategic marketing initiatives to enhance property visibility and attract buyers.
- Managed client relationships, ensuring high levels of satisfaction and repeat business through personalized service.
- Conducted market analysis to inform pricing strategies and optimize competitive positioning within the local market.
- Negotiated contracts with vendors and service providers, securing favorable terms to reduce operational costs.
- Facilitated open houses and property showings, showcasing listings effectively to potential buyers for increased engagement.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated high-stakes contracts, ensuring favorable terms for clients and agency.
- Analyzed market trends, providing data-driven insights to guide client decisions.
- Oversaw compliance with industry regulations, minimizing risk and ensuring operational integrity.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Expanded clientele base by establishing a strong presence within the local community through networking events and partnerships.
- Increased client satisfaction by providing expert guidance and support throughout real estate transactions.
- Collaborated with mortgage lenders and title companies to streamline financing options for clients.
- Provided exceptional customer service by addressing inquiries promptly, maintaining open lines of communication throughout the process.
- Negotiated favorable contract terms for buyers and sellers, ensuring successful transactions.
- Improved overall sales performance by setting clear goals and monitoring progress regularly, adjusting strategies as needed.
- Built trust with clients through consistent follow-up on transaction details or concerns even after closing deals successfully.
- Enhanced communication among team members by creating standardized procedures and documentation practices.
- Maintained thorough knowledge of industry trends and regulations, providing informed advice to clients.
- Conducted comprehensive market analyses to determine optimal pricing strategies for property listings.
- Assisted clients in navigating complex legal documentation during real estate transactions, reducing confusion and stress levels.
- Organized open houses and property showings strategically to maximize exposure while minimizing disruption to sellers'' schedules.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Optimized listing visibility with professional photography and detailed descriptions, increasing interest from potential buyers.
- Arranged for inspections and surveys of sold properties.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Recorded supporting documentation for phone calls and written correspondence.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Prepared contracts and related documentation according to strict standards.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Compared properties possessing similar features to determine competitive market prices.
- Evaluated properties for potential salability and pricing.
- Cultivated strong relationships with agents, lenders and title companies.
- Set up virtual home tours, in-person visits, and open houses for properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Developed successful marketing strategies to promote properties and maximize exposure.
- Advised clients on optimum buying and selling choices for maximum returns.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Appraised property values and assessed buyer income to determine feasibility of offer success.
- Bought, renovated and flipped houses using real estate and construction knowledge.
- Monitored contract execution to verify complete fulfillment of terms.
Office Manager
Highland Elementary School
Reedsport, OR
09.1998 - 12.2006
- Streamlined office operations, enhancing efficiency and communication among staff and administration.
- Managed scheduling and coordination of school events, ensuring effective use of resources and time.
- Developed and implemented administrative procedures to improve document management and reporting accuracy.
- Oversaw student enrollment processes, maintaining accurate records and facilitating smooth transitions for families.
- Supervised clerical staff, providing training and support to enhance team performance and productivity.
- Conducted regular audits of office supplies, optimizing inventory levels to reduce waste and cost.
- Collaborated with teachers and parents to address concerns, fostering positive relationships within the school community.
- Led the adoption of new software tools for data management, improving accessibility and information sharing across departments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Tribal Council Secretary
Confederated Tribes of Siletz Indians
Siletz, OR
02.1992 - 12.1995
- Facilitated communication between council members and tribal departments to enhance collaboration.
- Maintained accurate records of council meetings, ensuring compliance with regulatory requirements.
- Prepared agendas and minutes for council sessions, promoting transparency in governance.
- Coordinated scheduling of meetings and events, optimizing resource availability for initiatives.
- Improved council meeting efficiency by implementing a streamlined agenda preparation process.
- Streamlined record-keeping processes, resulting in more accessible and organized archives of council documents.
- Facilitated public engagement with the council through regular updates and announcements on official channels, increasing transparency and trust.
- Supported council members in decision-making by providing accurate and timely information on relevant topics.
- Ensured compliance with local government regulations by maintaining up-to-date knowledge of policies and procedures.
- Developed comprehensive reports analyzing data from various sources to inform decision-making processes within the council chamber effectively.
- Managed sensitive information securely, ensuring confidentiality was maintained at all times.
- Provided exceptional administrative support to council members, facilitating smooth and efficient operations within the office environment.
- Coordinated efficient scheduling of appointments and events for council members, maximizing productivity while minimizing conflicts.
- Remained adaptable and responsive to changing council priorities, adjusting work tasks and schedules as needed to best support the overall objectives of the organization.
- Organized successful council workshops and training sessions, enhancing member skills and capabilities.
- Maintained a high level of professionalism when interacting with diverse individuals, including elected officials, staff members, external partners, and constituents alike across various channels such as email correspondence or phone conversations daily t
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma -
Reedsport High School
Reedsport, ORReal Estate
Real Estate License
Eugene, OR12.2006
Skills
- Customer relations
- Small business Operations
- Verbal and written communication
- Client service
- Marketing
- Negotiation
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Scheduling
- Inventory tracking and management
- Records organization and management
- Desktops, laptops, and mobile devices
Certification
- Real Estate License - [Timeframe]
Languages
English
Timeline
Owner/Principal Broker
Coastal Properties/Connie Roberts
01.2007 - Current
Office Manager
Highland Elementary School
09.1998 - 12.2006
Tribal Council Secretary
Confederated Tribes of Siletz Indians
02.1992 - 12.1995
High School Diploma -
Reedsport High School
Real Estate
Real Estate License