Connie Ross
Surprise,AZ
Summary
As the former owner of Ponderosa Care Center, I leveraged my expertise in business development and exceptional customer relations to enhance the quality of life for residents, achieving a notable increase in resident satisfaction. I strived to create a warm, comfortable, safe home for our residents in their twilight years.
Overview
38
38
years of professional experience
Work History
Owner of Ponderosa Care Center
Self-employeed
Spokane Valley, WA
01.1986 - 07.2023
- Managed day-to-day business operations.
- Developed strong rapport with residents, earning their trust and creating a comfortable living environment that fostered personal growth and happiness.
- Provided emotional support to families by addressing concerns and answering questions about the assisted living facility's services.
- Monitored vital signs regularly as part of routine check-ups for early detection of any changes in resident health status.
- Improved residents mobility by assisting them with ambulation exercises or using assistive devices like walkers or wheelchairs.
- Collaborated with healthcare professionals to ensure optimal care and treatment plans for each resident.
- Maintained accurate records of residents' health conditions, medications, and progress, ensuring timely communication with medical staff.
- Enhanced residents'' quality of life by providing compassionate care and assistance with daily living activities.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Bachelor of Arts - Psychology, Therapeutic Recreation
Eastern Washington University
Cheney, WASkills
- Staff hiring
- Business development
- Small business operations
- Customer relations
- Verbal and written communication
- Marketing
Timeline
Owner of Ponderosa Care Center
Self-employeed
01.1986 - 07.2023
Bachelor of Arts - Psychology, Therapeutic Recreation
Eastern Washington University