Connie Schultz
Ira
Summary
Experienced Medical Billing and Revenue Cycle Management (RCM) Specialist with over 10 years of experience managing claims, resolving denials, and performing accounts receivable follow-up in high-volume healthcare environments. Skilled in insurance follow-up, appeals, and working with commercial payers, Medicare, and Medicaid to ensure accurate and timely reimbursement. Experienced with EMR/EHR systems including EPIC and insurance payer portals. Seeking a remote position where I can contribute strong billing expertise, attention to detail, and problem-solving skills to support efficient revenue cycle operations. Authorized to work in the United States for any employer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
UHG / Optum (formerly McKesson / Change Healthcare)
Clinton Township, MI
10.2019 - 2025
- Managed high-volume medical billing operations including claims submission, payment posting, and accounts receivable follow-up.
- Performed insurance follow-up on outstanding claims including Medicare, Medicaid, and commercial payers to resolve denials and secure reimbursement.
- Researched and resolved aged accounts and claim denials through payer portals and direct communication with insurance representatives.
- Prepared and submitted appeals and supporting documentation for denied claims.
- Communicated with providers, payers, and internal teams to resolve billing discrepancies and ensure accurate claim processing.
- Utilized EPIC and insurance portals to manage billing workflows and claim resolution.
- Maintained compliance with CMS regulations and payer billing guidelines.
- Analyzed claims data to identify trends and improve revenue capture processes.
- Coordinated with healthcare providers to resolve billing discrepancies and ensure compliance.
Medical Receptionist
Bay Area Family Physicians
New Baltimore, MI
05.2014 - 06.2015
- Managed front-office operations including patient check-in and check-out.
- Scheduled appointments and handled high-volume patient phone calls.
- Verified insurance coverage and collected patient copays.
- Maintained accurate patient records and provided administrative support in a busy medical office.
Medical Billing Specialist
Crow Creek Therapeutics
Grandview, OH
12.2011 - 05.2014
- Performed full medical billing cycle including coding, claims submission, and payment posting.
- Verified insurance coverage and obtained prior authorizations for services.
- Managed denial resolution and appeals to ensure timely reimbursement.
- Maintained billing documentation and ensured compliance with Medicare and Medicaid guidelines.
- Communicated with patients and insurance companies to resolve billing questions and claim issues.
Education
Diploma - Medical Billing & Coding
Kaplan College
Columbus, OHHigh School Diploma - undefined
Chippewa Valley High School
Clinton Township, MISkills
- Accounts Receivable (AR) Follow-Up
- Insurance Follow-Up & Denial Management
- Revenue Cycle Management (RCM)
- Medical Billing & Coding (ICD-10, CPT, HCPCS)
- Claims Submission & Payment Posting
- Medicare, Medicaid & Commercial Insurance Billing
- Insurance Verification
- Prior Authorizations
- Aged Accounts Resolution
- Patient Account Reconciliation
- EPIC EHR / EMR Systems
- Insurance Portals & Clearinghouses
- HIPAA Compliance
- Microsoft Excel & Microsoft Office
Certification
Medical Billing Certification
Timeline
Medical Billing Specialist
UHG / Optum (formerly McKesson / Change Healthcare)
10.2019 - 2025
Medical Receptionist
Bay Area Family Physicians
05.2014 - 06.2015
Medical Billing Specialist
Crow Creek Therapeutics
12.2011 - 05.2014
High School Diploma - undefined
Chippewa Valley High School
Diploma - Medical Billing & Coding
Kaplan College