Connie Solano
Northern Colorado Rehabilitation Hospital
LaSalle,CO
29
years of professional experience
Motivated Administrative Assistant experienced in managing demanding schedules and overseeing job responsibilities. Streamlined application processes and enhanced team collaboration through strong organizational skills and attention to detail. Committed to delivering results and adapting to dynamic environments.
Work History
Outpatient Admissions Coordinator
10 Years 1 Month- Verifying Insurance eligibility and benefits.
- Verified insurance eligibility and benefits to ensure accurate patient coverage.
- Executed marketing strategies to enhance brand visibility.
- Maintaining front desk.
- Resolved billing issues to facilitate timely payments and enhance patient satisfaction.
- Managed and updated medical records for accuracy and compliance..
- Organized and maintained filing system for patient records..
- Demonstrated professional phone etiquette while assisting callers..
- Filing.
- Assisted outpatient therapist in maintaining updated records and training materials for improved patient care.
Front Desk Receptionist/Admissions
2 Months- Greets and assists visitors.
- Answers and transfer incoming calls.
- Performed data entry for hospital charges, maintaining accurate financial records.
- Maintains the front desk area.
- Provided support to admissions department during peak times.
- Data entry, entering hospital charges.
- Generate inpatient accounts and census report.
- Training of new front desk employees.
Virtual Maintenance Coordinator.
2 Years 8 Months- Virtual Maintenance Coordinator for over 200 Property management companies.
- Keep Property manager updated on emergencies happening at their properties.
- Updated property managers on emergency situations to ensure timely responses and efficient management.
- Scheduling service, providing lock box codes, tenant information for vendors.
- Scheduled services while providing lock box codes and tenant information to vendors for smooth operations.
- Created detailed reports of tenant-reported issues and dispatched emergency services after hours.
- Keeping Property Managers database updated.
- Updating correspondence from Property Managers and tenants.
- Demonstrated professional phone etiquette by addressing client inquiries effectively.
- Employee training with the use of PowerPoint.
Admissions Coordinator/Cash Supervisor
4 Years 5 Months- Processed cash applications accurately.
- Handled financial billing procedures.
- Maintained safe and petty cash, balanced daily reports, and managed cash handling and point of sale transactions to ensure accurate financial records. Registration of patients scheduling appointments.
- Assisted patients with paperwork to facilitate smooth registration and appointment scheduling.
- Knowledge and understanding of HIPAA rules and regulations.
- Cash Applications.
- Delivered outstanding customer service over the phone and in person, enhancing patient experience and satisfaction.
- Coordinated patient admissions workflows, verifying demographic, insurance, and referral information for accurate intake processing.
Store Manager.
3 Years 9 Months- Managed store operations, including inventory control and loss prevention.
- Conducted audits and implemented loss prevention strategies.
- Consistently outperformed Company averages.
- Oversaw cash handling, point of sale transactions, scheduling, P&L statements, and merchandising strategies; promoted to Store Manager within the first year. Achieved in excess of one million dollars in sales in the first year as a manager.
- Oversaw daily operations of the store to ensure smooth functioning. Inventory control.
- Mentoring and training sales associates.
- Outstanding customer service skills both in person and over the phone.
- Employee training for sales and management.
Department Manager
8 Years- Department Manager. Juniors and Lingerie. Woman's department. Progressively assumed roles of greater responsibility. Great customer service skills on the phone and in person.
- Employee training, directing new employee orientation.
- Managed daily deposits, audited cash drawers, and performed reconciliations for cash office.
- Payments, billing questions, returns, gift wrapping.
- Managed employee benefits and maintained accurate employee records.
- Oversaw juniors and lingerie departments, enhancing customer service through effective communication and support.
- Human Resource Manager. Benefits, maintained employee records, scheduling employees FMLA, audits of employee’s records, new employee orientations, training employees.
Front Office Receptionist.
- Receptionist. Medical Billing and insurance claim processing. Organized documents in filing system, scheduling appointments for patients. New patient files, updating patient information. Provided customer service at front office. Supported administrative tasks in back office.
- Managed patient check-in and check-out with accurate demographic, insurance, and visit information.
- Scheduled appointments, follow-ups, and referral visits while coordinating provider calendars.
- Verified insurance eligibility and collected copayments, balances, and patient payments.
Education
High School Diploma
Skills
Organizational management
Data verification
Client engagement
Sales experience
Rapport building
Process management
Insurance verification
Patient intake procedures
Document control
Timeline
Outpatient Admissions Coordinator
Northern Colorado Rehabilitation Hospital
09.2016 - CurrentRead More
Front Desk Receptionist/Admissions
Northern Colorado Rehabilitation Hospital.
07.2016 - 09.2016Read More
Virtual Maintenance Coordinator.
.Nighttender's Emergency Maintenance.
07.2013 - 03.2016Read More
Admissions Coordinator/Cash Supervisor
University of Colorado Health.
01.2010 - 06.2014Read More
Store Manager.
Clarks’ of England Shoe Store.
04.2006 - 01.2010Read More
Front Office Receptionist.
Longmont Foot and Ankle Clinic
04.2000 - 04.2000Read More
Department Manager
Dillard's Corporation.
04.1998 - 04.2006Read More
Skyline High School
High School Diploma
Read More