Open To Work
Connie Young
retired
McComb,MS
Work Preference
Summary
Dynamic leader with proven success in operations management and team leadership at IHOP Restaurants. Excelled in enhancing customer relations and service, achieving significant improvements in sales and profitability. Skilled in staff training and development, fostering high employee satisfaction and performance. Expert in customer relationship management, driving business growth through strategic vision and effective team motivation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
IHOP Restaurants
Oklahoma City, OK
04.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
IHOP Restaurants
Oklahoma City, OK
08.2017 - 09.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Diploma - General Studies
Kosciusko High School
Kosciusko, MS05.1985
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
- Customer Service
- Team Leadership
Certification
ServSafe Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
IHOP Restaurants
08.2017 - 09.2023
Assistant Manager
IHOP Restaurants
04.2015 - Current
Diploma - General Studies
Kosciusko High School