Connie Zucal
New Philadelphia,OH
Summary
Accomplished Loan Officer at Eagle Loan, adept in credit assessment and customer service, significantly enhanced loan processing efficiency and customer satisfaction. Expert in financial transactions and regulatory compliance, with a proven track record of successful terms negotiation and financial advising, driving positive outcomes for both clients and the institution.
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Loan Officer
Eagle Loan
09.2014 - Current
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications and approved underwriting.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Conducted outreach calls to current customers, at risk customers and delinquent customers.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
Deputy Clerk of the Court
Tuscarawas County
08.2004 - 08.2014
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Education
Stark State College
Canton, OHHigh School Diploma -
Claymont High Scool
Uhrichsville, OH06-1982
Skills
- Terms negotiation
- Credit assessment
- Collections proficiency
- Customer service-focused
- Financial transactions expertise
- Underwriting expertise
- Financial advising
- Regulatory compliance
- Financial planning expert
Certification
- Life Insurance License
- Notary
- Hard Line
Timeline
Loan Officer
Eagle Loan
09.2014 - Current
Deputy Clerk of the Court
Tuscarawas County
08.2004 - 08.2014
Stark State College
High School Diploma -
Claymont High Scool
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