Connie Crystal Send
El Paso,TX
Summary
Proficient Transportation Specialist adept at overseeing daily transportations with demonstrated success in achieving targets and delivering efficient, accurate service. Good planner with excellent conflict resolution and prioritization skills. Seeking a permanent position with room for growth.
Overview
10
10
years of professional experience
Work History
Tranportation Coordinator
Access2Care
El Paso, TX
05.2022 - 03.2024
- Developed relationships with dialysis members and transportation providers to coordinate transportation services.
- Created transportation plans that optimized cost savings while meeting member expectations on time delivery.
- Resolved discrepancies with transportation providers and members related to schedules, no shows, and/or other problems in a timely manner.
- Ensured compliance with all relevant laws and regulations pertaining to HIPPA.
- Collaborated with medical facility staff to optimize planning processes and maximize efficiency.
- Communicated delays and early arrivals to transportation providers or members.
- Dispatched UBER/LYFT and traditional providers in response to telephone calls from members or authorized person.
Mortgage Loan Officer
Pacific Union Financial
El Paso, TX
02.2017 - 05.2017
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Negotiated terms and conditions of loan agreements with borrowers.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Educated customers on various aspects of mortgage financing options available.
- Performed periodic quality control reviews on completed files prior to funding.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
Golf Services
Top Golf El Paso
El Paso, TX
01.2017 - 04.2017
- Developed and implemented customer service policies and procedures for customers.
- Resolved escalated issues from customers in a timely manner.
- Analyzed customer complaints and identified opportunities for process improvements.
- Maintained up-to-date knowledge of products and services offered by the company.
- Ensured that all customer inquiries were resolved within agreed upon timeframes.
- Collaborated with other departments to develop strategies to improve customer satisfaction levels.
- Managed customer payments
- Ensured compliance with relevant laws and regulations pertaining to the provision of services.
Bank Teller Supervisor
First Convenience Bank
El Paso, TX
10.2013 - 11.2016
- Supervised and evaluated teller staff, providing feedback on performance;.
- Ensured compliance with all banking regulations and procedures;.
- Assisted in developing and implementing training programs for new tellers;.
- Resolved customer complaints promptly and efficiently;.
- Provided advice to customers regarding account options, financial services and products;.
- Developed strategies to improve customer service standards;.
- Maintained accurate records of transactions, deposits, withdrawals.;.
- Monitored cash levels in each teller's drawer;.
- Assisted with daily balancing of the branch's accounts;.
- Reconciled discrepancies between actual cash amounts and book balances;.
- Conducted regular audits of teller activities to ensure accuracy of transactions;.
- Scheduled staff shifts according to business needs and staffing requirements;.
- Provided guidance to junior team members on how to handle difficult customer scenarios effectively ;.
- Managed and balanced cash vault, audits and general ledger accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Supplied tellers with coin and currency.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Education
Associate of Science -
El Paso Community College
El Paso, TX05-2019
Skills
- Cost Control: Negotiate hard to schedule trips
- Transportation service understanding and scheduling
- HIPPA regulations knowledge
- Health plan policy Enforcement
- Knowledge of Map Quest Route Planner to calculate mileage for trips
- Emergency Response: Help find providers to accommodate short notice life sustaining trips
Affiliations
Three sons with individual activities: Boys and Girls Club, Flag football, and Choir
Accomplishments
- All-Austin Girl
- Graduated top 10% Stephen F. Austin High School
- 3.4 GPA
- AP English
Languages
English
Professional
Spanish
Professional
Timeline
Tranportation Coordinator
Access2Care
05.2022 - 03.2024
Mortgage Loan Officer
Pacific Union Financial
02.2017 - 05.2017
Golf Services
Top Golf El Paso
01.2017 - 04.2017
Bank Teller Supervisor
First Convenience Bank
10.2013 - 11.2016
Associate of Science -
El Paso Community College
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