Connie L Whittington

Serves as the DSAMS Subject Matter Expert (SME) on behalf of the Defense Security Cooperation Agency (DSCA)-appointed FMS Assistance Cell:

- Researches Security Assistance Management Manual (SAMM) and DAFMAN 16-101 to provide answers to questions regarding policy and procedures for LOAs, amendments, and modifications from personnel assigned at Program Executive Offices (PEOs), Secretary of the Air Force/International Affairs (SAF/IA), including Joint Strike Fighter (JSF), implementing agencies (IAs) such as AFSAC, AFSAT, and National Geospatial-Intelligence Agency (NGA), and other major commands.

- Provides hands-on learning to PEOs via Teams in support of DSAMS LOAD, which includes interpreting Letters of Requests (LORs) and Proposed Line Structures (PLSs), and entering data in the MTDS Module.

- Enters LOAD and MTDS module entries for PEOs and SAF/IA in emergency situations.

- Interrogates DSAMS data and downloads DSAMS reports for PEOs as needed, as well as provides instructions for pulling complicated reports.

- Develops DSAMS briefings as needed and provides them to PEOs.

-Maintains and presents DSAMS case validations for PEOs, briefing quarterly online.

- Fields questions from PEOs with AFSAC contracting, helpdesk, policy, training, and transportation offices, as necessary.

- Reports DSAMS errors to the AFSAC DSAMS Helpdesk and assists the DSCA DSAMS with resolving.

- Identifies LOAD issues to AFSAC Gatekeepers to reduce PEO LOAD metrics.

Provided supply support for Saudi Arabia Foreign Liaison Office:

- Assisted Jeddah C-130 base in maintaining sufficient stock inventory

- Interrogated SAMIS and AOL to obtain status for routine and Not Mission Capable Supply (NMCS) requisitions as requested by the customer

-Queried SAMIS daily to identify new Mission Capable (MICAP) requirements that have processed and maintains spreadsheet that continually tracks over 450 requisitions

- Processed transactions in SAMIS to modify or follow-up on requisitions as required

- Monitored pending Parts and Repair Ordering System (PROS) questions and enters country's reponses in AOL

- Entered narratives in SAMIS or AOL to update data or provide customer's answers to questions from PROS vendors

- Reviewed PROS narrative information and gathers data to identify problems

- Contacted PROS vendors and Sources of Supply to expedite delivery schedules

- Coordinated with Freight Forwarders (FFs) to obtain shipment information as required

- Tracked repair assets inbound from and outbound to Kingdom of Saudi Arabi (KSA)

- Maintained NMCS listings and provides updated reports on regular basis

- Attended and participated in Foreign Liaison Officer (FLO) and PROS meetings

Case writer in support of Air Force, Army and Navy for LOAs, Amendments and Modifications that involved high priorities and all complexities:

- Held Senior writer position in office with over 23 years of experience

- Led in high production and quality standards

- Worked Case Writing Division (CWD) Countersignature Desk, as required, which involved determining review level requirements at HQ DSCA and Department of State; then entered completed reviews in DSAMS to generate implemented, proposed or offered status

- Inventory Lead, as required, which involved managing writing workload based on age, priorities and Offer Expiration Dates (OEDs); also included maintenance and transmittal of daily Priority Report to Implementing Agencies and HQ DSCA

- Training Lead, as required, that consisted of overseeing team with three experienced writers and five trainees

- Assigned as member of training team which required continual review and instruction, staying abreast on DSCA policy, and involved developing, presenting and maintaining in-house briefings and tools as required

- Maintained CWD Country Sheets with specific data for each FMS customer in regards to restrictions, participation levels and/or group numbers, billing arrangements, etc.

- Served as Alternate CWD Security Manager which required assistance with training to personnel and enforcing proper procedures during spillages

- Represented CWD in Pre-Countersignature Meetings

Returned to Case Document Preparation office and resumed case writing duties until stand-up of DSCA CWD.

Served as Lead of team that consisted of two Program Support Managers (PSMs) and one Supply Clerk:

- Managed newly reinstated F-16 program after Pakistan's lengthy suspension with U.S.

- Participated in meetings with various centers, contractors and customer that initiated U.S. assessment of fleet conditions in-country and then determined requirements and appropriate courses of action

- Initiated development of FMS cases to provide support and services

- Coordinated establishment of Military Program Address Directories (MAPADs) and developed requisitioning procedures for programs

- Ensured all requisitions were entered at AFSAC until Pakistan's outdated system was upgraded

- Developed and presented financial briefings to customer at HQ DSCA and Air Logistic Centers (ALCs)

Served as lead over two LOAD Writers and two Trackers:

- Prioritized incoming LOAD inventory

- Assisted LOAD staff as needed in creating lines in DSAMS. Entered line information, pricing and notes for AFSAC-managed lines. Assigned lines to ALCs and other organizations for pricing and notes

- Ensured all LOAD requests to centers had assigned suspense dates that were in accordance with metrics set by AFSAC/CC.

- Followed up on delinquent suspenses in an effort to reduce average lead times and improve metrics

- Reviewed all completed LOADs to ensure quality of data

- Organized and hosted first AFSAC annual LOAD conference during 2003, which yielded improved relationships and support with pricing centers

- Prioritized all incoming writing inventory prior to trackers assigning tasks in DSAMS

Case writer in support of Air Force LOAs, Amendments and Modifications involving high priorities and all complexities:

- Entered line, pricing and note data in Case Management Control System (CMCS) and then in DSAMS upon implementation in June 1999

- Validated accessorial charges in Defense Integrated Financial System (DIFS) and ensured charges were accounted for

- Exceeded quality and production rates set by office

- Coordinated policy issues with DSCA as needed

- Assisted CCMs and PSMs with questions on documents in development

- Represented Document Preparation Office in development of what is now known as electronic Letter of Request (LOR) tool

Managed non-F-16 programs:

- Initiated requests for LOAs, Amendments and Modifications

- Entered and updated case information in SAMIS

- Issued Obligation Authority (OA) to ALCs and had regular contact in regards to identifying and resolving program issues

- Developed and presented briefings at meetings with contractors, ALCs and/or customer

- Resolved aged billing problem, including heavy penalty charges associated with the Automated Logistics Management System (ALMS) contract. Required extensive coordination with Wright-Patterson Air Force Base Accounting and Defense Finance and Accounting Service (DFAS) to correct disparities and reimburse Indonesia accordingly

Continued to manage RSAF NMCS desk for Riyadh and Jeddah bases which included entire DESERT STORM era. Served as Lead of Airborne Warning and Control System (AWACS)/E-3A/KE-3A team that consisted of one PSM and one Supply Clerk:

- Managed two Sole Repair/Return (R/R) contracts with Boeing in support of aircraft and simulator

- Initiated improvement in simulator R/R Turn Around Time (TAT) by persuading ALC to modify contract with stipulations contained in the aircraft R/R contract that had impressive 40 day TAT

- Participated in set-up of support for E-3A modification now known as E-3B aircraft

- Met with organizations and contractor to ensure development of an LOA that supported all requirements

- Coordinated establishment of MAPAD and developed requisitioning procedures for E-3B program

Served as PSM on ammunition, TPS-43 Radar, and F-5 and F-15 Aircraft follow-on support programs:

- Initiated requests for LOAs, Amendments and Modifications

- Entered and maintained case information in SAMIS

- Issued OA to ALCs and had regular contact with centers in regards to identifying and resolving program issues

- Developed and presented briefings at meetings with contractors, ALCs and/or customer

- Maintained and updated status reports for customer

- Managed NMCS desk for Riyadh and Jeddah bases. Participated in daily telecons with in-Kingdom NMCS desk to receive new requirements, and provided status for existing NMCS items. Contacted Source of Supplies in attempt to expedite delivery schedules. Coordinated movement of outbound materiel with FF

Provided supply support to CCM for F-5/RF-5/RF-5E and F-15 programs:

- Entered and/or corrected requisitions and custom commitments in SAMIS

- Utilized PARTSMASTER system to locate vendors with availability and best pricing, established custom commitments in SAMIS and processed Purchase Requests (PRs) to support aged nonstandard requirements for C-130, F-5/RF-5/RF-5E, King's aircraft, etc., which inspired development of Nonstandard Item Parts Acquisition and Repair Support (NIPARS) program which is now known as PROS