Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Sherma ST Rose

Orlando,FL

Summary

Experience Housekeeping Supervisor with strong customer service skills. Strength includes training staff and ensuring high standards of customer oriented task.

Proven ability to satisfy customers needs and establish rapport with clients and maintain a safe working environment. Previous role have resulted to improve team efficiency consistently and high customer satisfaction needs.

Overview

8
8
years of professional experience
2000
2000
years of post-secondary education

Work History

Housekeeper Supervisor

Embassy Suites
Orlando, Florida
03.2018 - 09.2024
  • Supervised daily cleaning operations across guest rooms and public areas.
  • Trained and mentored housekeeping staff on proper cleaning techniques.
  • Coordinated inventory management for cleaning supplies and equipment.
  • Implemented safety protocols to maintain a secure work environment.
  • Resolved guest concerns related to housekeeping services promptly.
  • Handled customer complaints in a courteous manner while ensuring satisfaction.
  • Collaborated with management to enhance overall guest satisfaction levels.
  • Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
  • Ensured staff compliance with company policies and procedures.
  • Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
  • Monitored the quality of housekeeping services provided to guests.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Provided guidance on proper use of chemicals for cleaning purposes.
  • Identified potential problems before they arise through proactive monitoring techniques.
  • Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

Housekeeping Supervisor

Embassy Suites
Orlando, FL
03.2017 - 09.2024
  • Supervised daily housekeeping operations to maintain cleanliness standards.
  • Trained and guided housekeeping staff on proper cleaning techniques.
  • Inspected guest rooms and public areas for cleanliness and organization.
  • Managed inventory of cleaning supplies and equipment for efficiency.
  • Addressed guest concerns related to housekeeping services promptly.
  • Collaborated with other departments to enhance overall guest experience.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Established effective communication between team members in order to foster a positive work environment.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Education

ST Martin Secondary High School
Dominica,

Skills

Customer service oriented

Timeline

Housekeeper Supervisor

Embassy Suites
03.2018 - 09.2024

Housekeeping Supervisor

Embassy Suites
03.2017 - 09.2024

ST Martin Secondary High School

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