Connor Bartlett
Cincinnati,OH
Summary
Tech-savvy in IT support, with hands-on experience troubleshooting hardware and software issues in fast-paced environments. Skilled in mobile device support, basic networking, and internal systems used in retail operations. Familiar with SQL Server Management Studio, and known for translating technical problems into clear, actionable solutions. Eager to grow in a collaborative IT role that values problem-solving, adaptability, and real-world technical support skills.
Overview
8
8
years of professional experience
Work History
Electronics and General Merchandise Associate
Target
Cincinnati, OH
11.2022 - Current
- Delivered front-line tech support for customer electronics, including smartphones and tablets.
- Troubleshot hardware/software issues, and guided users through setup and feature use.
- Utilized internal systems for inventory tracking and digital signage support.
- Trained team members on tech tools and customer service applications.
Key Carrier/Manager
HomeGoods
Cincinnati, OH
06.2017 - 11.2022
- Supported POS systems, credit terminals, and security tech.
- Escalated technical incidents to corporate IT, and tracked issue resolutions.
- Generated daily reports using internal systems, and handled tech-related communications.
- Trained the team on store technology and operational systems.
Education
Associate of Applied Business - Information Technology
University of Cincinnati
Cincinnati, OH08.2024
Skills
- Software and hardware troubleshooting
- Hardware configuration
- Windows 10/11, Microsoft 365
- Mobile device support (iOS/Android)
- SQL Server Management Studio (entry-level)
- Networking fundamentals (basic LAN/Wi-Fi setup)
- Inventory and POS system support
- Customer service in tech settings
Timeline
Electronics and General Merchandise Associate
Target
11.2022 - Current
Key Carrier/Manager
HomeGoods
06.2017 - 11.2022
Associate of Applied Business - Information Technology
University of Cincinnati
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