Connor Bennett

• Experienced and efficient clinical professional with a strong work ethic: Over five years in the role, consistently improved turnaround times for patient testing through strong attention to detail and dependable performance, contributing to better outcomes for patients and care teams in fast-paced clinical environments.
• Adaptable team player with strong systems and compliance knowledge: Recognized by management for a collaborative, easygoing approach and the ability to quickly adapt to new workflows and systems such as Epic and Beaker. Maintains strict adherence to IHR and HIPAA standards while staying current with Cleveland Clinic best practices and evolving healthcare guidelines.
• Proactive problem-solver with proven growth and advancement: Routinely identifies, reports, and resolves specimen collection and testing issues in a high-volume hospital setting. Earned multiple promotions (Transporter → Tech I → Tech II) within two years, later transitioning to PRN status to pursue academic goals while continuing to contribute effectively.

• Independent IT services and home network consulting: Provided technical services to friends, acquaintances, and referral-based clients to support academic goals, delivering reliable home networking, security, and smart home solutions through planning, installation, and ongoing support.
• Network infrastructure installation and systems integration: Designed and deployed UniFi-based environments as an all-in-one management platform, handling switching, routing, access point placement, and structured cabling. Enabled full smart home functionality including thermostats, cameras, alarms, and connected devices through efficient physical and logical network setup.
• Advanced storage and remote access solutions: Engineered and configured a custom NAS with secure remote tunneling via OpenVPN using UDP/TCP (ports 1194 and 443), supporting high-fidelity media streaming, video/photo storage, and low-latency gaming cache performance.entertainment, video/photo storage and caching for gaming.

• IT support role under department leadership: Worked directly under the IT department lead in exchange for tuition reimbursement and equipment support, contributing to daily technical operations and infrastructure maintenance.
• Hardware lifecycle and asset management: Managed deployment, imaging, software installation, and retirement of devices while maintaining accurate Excel-based inventories for active, inactive, and disposed systems across the school network.
• Account and policy administration with applied learning: Supported network-wide student and staff account management through Group Policy to tailor permissions by department, actively applying classroom knowledge to strengthen practical IT skills and system efficiency.

Multi-year IT internship with progressive responsibility: Completed a tailored high school internship spanning three years, rotating through multiple technical roles and gaining broad exposure to enterprise IT operations, user support, and systems management.
Deskside Support & Information Services experience: Delivered company-wide deskside support with effective problem resolution, documentation, and clear escalation communication using Helpdesk 365 and ServiceNow. Managed data retention and entry tasks while leveraging Microsoft tools, including Excel, to streamline processes, improve efficiency, and identify gaps in production and logistics workflows.
Systems operations and performance monitoring: Assessed and diagnosed system abnormalities through Proofpoint and database event logs to reduce resource waste and strengthen security posture. Provided cross-functional technical support to service teams, contributing to a stable and efficient enterprise environment.