Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Connor Brown

Syracuse,NY

Summary

Technical Support/Customer Service Representative

Dedicated Technical Support/Customer Service professional with knowledge of service delivery, proven multitasking abilities and skilled at offering clients easy-to-understand guidance and actionable advice. Committed to maintaining professional relationships to increase profitability and drive business results. Offering 9 years of service-focused experience.

Overview

9
9
years of professional experience

Work History

Technical Support/Customer Service Representative Agent

Baxter
09.2021 - Current
  • Current member of the DIGSS team (Direct, International, Government, Students, and Scales clients)
  • Assisting customers in identifying issues and explained solutions to restore service and functionality
  • Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Executing customer requests for products, services and company information

Account Executive

Rapid Response Monitoring
05.2016 - 08.2021
  • Managed multiple sales territories while developing and maintaining trusting relationships
  • Evaluated trends to understand competitive environments and assess current strategies
  • Converted more than 50,000 accounts to transmit electronic notifications for alarm signals
  • Conducted presentations and briefings to clients on new features and updated products
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback

Sales & Marketing Specialist

Rapid Response Monitoring
05.2015 - 05.2016
  • Conducted prospecting and current client check-in phone calls
  • Administered virtual webinar training's for clients
  • Researched competitor marketing trends and prices using data analysis
  • Implemented advertising campaigns and prepared promotional materials

Education

Bachelor of Science - Marketing

State University of New York
Oswego, NY
2014

Skills

  • Customer Service
  • Needs Assessment
  • Special Requests
  • Inquiry Research
  • Information Updates
  • Issue Troubleshooting
  • Product Development
  • Project Management
  • Adaptability and Flexibility
  • Vendor Relations
  • Troubleshooting and Assistance
  • User Experience

Additional Information

  • 6-time winner of the Presidential Award for Sales & Marketing at Rapid Response
  • Developed digital reference guide for the Scaletronix team at Baxter

Timeline

Technical Support/Customer Service Representative Agent

Baxter
09.2021 - Current

Account Executive

Rapid Response Monitoring
05.2016 - 08.2021

Sales & Marketing Specialist

Rapid Response Monitoring
05.2015 - 05.2016

Bachelor of Science - Marketing

State University of New York
Connor Brown