Summary
Overview
Work History
Skills
Timeline
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Connor Card

Phoenix,AZ

Summary

Dynamic Shift Leader at Five Guys with a proven track record in team leadership and customer service excellence. Skilled in cash handling and problem-solving, I enhanced customer satisfaction and streamlined operations, ensuring a safe and efficient work environment. Committed to fostering collaboration and motivating teams to achieve outstanding results.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

8
8
years of professional experience

Work History

Shift Leader

Five Guys
08.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Able to train 2 new employees on a bust Saturday shift and still get out at scheduled time.
  • Manage up to 5 people at a time.

Installer

Our World Energy
10.2022 - 07.2024

Laid out materials and system components to prepare for installation.

  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential sites
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Familiar with Tesla solar.
  • Installed 66 panels in 2 days accurately and efficiently.

Lead Door Delivery

Door West
04.2020 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Able to pick up 100+ lbs constantly
  • Load trucks with the correct doors and material

Shift Leader

Five Guys
02.2018 - 05.2020
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Manager up to 5 people at once.

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team supervision
  • Team collaboration and leadership
  • Team motivation
  • Customer service focus
  • Flexible schedule

Timeline

Shift Leader

Five Guys
08.2024 - Current

Installer

Our World Energy
10.2022 - 07.2024

Lead Door Delivery

Door West
04.2020 - 09.2022

Shift Leader

Five Guys
02.2018 - 05.2020
Connor Card