Summary
Passionate hard worker with over 11 years of sales, tech, training, & management experience. Exceeds 100% to goal in every position. Motivated team player, fast/eager learner, creative thinker, will do whatever it takes to get the job done right and ensure his success along with the success of the business. Completely fluent in both English and Spanish.
Overview
11
11
years of professional experience
Work History
Home Warranty Specialist
First American Home Warranty
08.2019 - Current
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
Account Executive
Customer Lobby
03.2018 - 08.2019
- Responsible for full-cycle sale and implementation of dynamic SaaS retention marketing platform
- Responsible for account setup and onboarding process/account navigation and feature walkthrough
Business Development Representative
Customer Lobby
08.2017 - 03.2018
- Cold calling to meet quotas and generate qualified leads for the Account Executive team
- Prospected businesses using email, social media and phone calls to generate new business leads
Loan Consultant
Freedom Financial Network
07.2016 - 08.2017
- Qualify sales leads. Understand clients situation and use knowledge execute a consultative sale.
- Manage the sales pipeline to ensure individual and department success.
Debt Settlement Negotiator
Freedom Financial Network
06.2015 - 07.2016
- Contact originating creditors, collection agencies and out of state attorney offices in order to negotiate on clients behalf for a reduced settlement on delinquent and/or charged off accounts.
- Calculate acceptable percentages for settlement according to guidelines set forth by the department.
Tech Coach
Asurion
10.2014 - 06.2015
- Provided a premier customer service experience while resolving technical issues as well as connecting with customers on a personal level.
- Troubleshot at a networking level, fixed connectivity issues with smartphones and other related devices.
- Relied on enterprise provided tools to quickly resolve issues and provide knowledge to customers.
Department Manager
McDonald's
03.2013 - 10.2014
- Trained crew members to follow procedures and meet targets, prepare food items consistently and in compliance with food safety & waste control guidelines.
- Managed 10+ employees daily ensuring correct procedure and success of the store.
Line Cook
Azool's
02.2012 - 03.2013
- Gave kitchen duties, prepared all food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines.
- Bussed tables, washed all kitchen equipment dishes, glassware, flatware, pots, pans, and kitchen areas using dishwasher and by hand.
Education
Sales Training
Associate of Applied Science - General Business
Introduction To Management - undefined
2014
High School Diploma - undefined
2014
Skills
- Bilingual (Spanish)
- Hard Worker
- Fast/Eager Learner
- Extremely Self-Motivated
- Top Performer
- Goal Oriented
- Team Player
- Training/Management
Accomplishments
- Soaring Eagles Club award winner at First American Home Warranty
- Over 145% attainment of monthly sales goals at Customer Lobby.
- Exceeded monthly sales targets by over 100% at Freedom Financial.
- Named Top Performer every month at Asurion.
- Promoted to Department Manager within 9 months at McDonald's.
Timeline
Home Warranty Specialist - First American Home Warranty
08.2019 - Current
Account Executive - Customer Lobby
03.2018 - 08.2019
Business Development Representative - Customer Lobby
08.2017 - 03.2018
Loan Consultant - Freedom Financial Network
07.2016 - 08.2017
Debt Settlement Negotiator - Freedom Financial Network
06.2015 - 07.2016
Tech Coach - Asurion
10.2014 - 06.2015
Department Manager - McDonald's
03.2013 - 10.2014
Line Cook - Azool's
02.2012 - 03.2013
ASLAN - , Sales Training
Glendale Community College - Associate of Applied Science, General Business
Restaurant Management - Introduction To Management,
Boulder Creek High School - High School Diploma,
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