Connor Decareaux
San Francisco,CA
Overview
11
11
years of professional experience
Work History
Project Manager, App Store
Apple
Cupertino, CA
06.2024 - Current
- Assist in executing end-to-end processes for major App Store initiatives, including campaign coordination and knowledge management.
- Manage cross-functional project planning for large-scale campaigns, running bi-weekly meetings and maintaining a consolidated promotions/events calendar.
- Lead knowledge management efforts by organizing project files, creating taxonomy systems, and archiving key documents.
- Provide ongoing cross-functional support across various initiatives, ensuring seamless execution and collaboration.
Manager
Apple Union Square
San Francisco, CA
07.2021 - Current
- In partnership with senior leaders, identify long-term strategies that encourage positive team member engagement and world class customer service in a high-volume store.
- In conjunction with store leaders, create strategies to develop team member behaviors in line with company-wide priorities.
- Responsible for implementing innovative ideas that improve operational processes and advance sales metrics.
- Work with team members to identify personal growth opportunities and create action plans and goals.
Genius
Apple Valley Fair
Santa Clara, CA
07.2019 - 06.2020
- Troubleshoot, diagnose, and perform repairs of Mac and iOS devices, Apple TV, Apple Watch, Beats, AirPods, and other devices and their accompanying software.
- Explain where technical issues may originate from as a result of having extensive knowledge of hardware and software components.
- Utilized strong technical and customer focus skills to empathetically address customer concerns and provide thoughtful solutions.
Technical Expert
Apple Millenia
Orlando, FL
03.2015 - 07.2019
- Troubleshoot, diagnose, repair, and resolve iOS devices, Apple TV, Apple Watch, Beats and AirPods, and other iOS-enabled devices and their accompanying software.
- Explain where technical issues may originate as a result of having extensive knowledge of hardware and software components.
- Support customers in a timely manner and balance priorities to achieve individual and team productivity and performance goals.
Tech and Merch Lead
Apple Altamonte
Orlando, FL
03.2014 - 03.2015
- Use mentoring and presentation skills to inspire and deliver our latest technology and merchandising strategies across the store.
- Setup and configure new Demo and ISU hardware including troubleshooting issues with software and demo content.
- Ensure store-use printers, ISU devices, payment devices, and scanners are functional for employees.
Education
Bachelor of Science - Management
University of Central Florida
Orlando, FL05.2018
Timeline
Project Manager, App Store
Apple
06.2024 - Current
Manager
Apple Union Square
07.2021 - Current
Genius
Apple Valley Fair
07.2019 - 06.2020
Technical Expert
Apple Millenia
03.2015 - 07.2019
Tech and Merch Lead
Apple Altamonte
03.2014 - 03.2015
Bachelor of Science - Management
University of Central Florida
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