Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Hi, I’m
Connor Dillard
Help Desk Technician
Washington,DC
Summary
Overview
4
years of professional experience
5
Certificates
Work History
National Republican Senatorial CommiteeWashington, DC
Help Desk Technician
10.2021 - Current
Job overview
- Play an instrumental role in the administration of Microsoft Azure Cloud, Microsoft Exchange, and OnPremise Active Directory
- This includes managing user access, maintaining security protocols, and optimizing the performance of these platforms
- Provide advanced level support for Microsoft Office Suite
- Handle complex technical queries, troubleshoot software issues, and deliver user training to enhance productivity
- Accurately log and track employee technical issues using a sophisticated ticketing system
- Employ a structured problem-solving approach to troubleshoot and resolve hardware, software, and network-related issues
- Oversee and manage the comprehensive onboarding and offboarding process for a growing organization with 50+ employees, ensuring a seamless integration of new hires into our IT systems
- Collaborate with various departments to understand their IT needs, implement new systems, and provide ongoing support
- This approach ensures IT is aligned with business needs and contributes to the organization's strategic goals
- Proactively identify potential IT issues or improvements, creating a more efficient work environment for all staff
- Maintain an up-to-date knowledge of latest IT trends to drive continuous service improvement
- Administer the maintenance, installation, and troubleshooting of IT hardware and software
- This ensures minimal downtime and a more productive work environment for all staff members
- Adhere to, and enforce, the company's IT security policies, ensuring the protection of corporate data and the privacy of our employees
- This includes regular audits and risk assessments to maintain a robust security posture.
National Republican Senatorial Commitee
Staff Assistant
02.2021 - 10.2021
Job overview
- Oversaw an intricate office-wide schedule, facilitating communication and coordination between official U.S
- Senate staff, campaign personnel, lobbyists, fundraisers, and in-house building staff
- Used exceptional organizational skills to manage multiple calendars, ensuring a smooth and efficient workflow for all stakeholders
- Assumed a crucial role in planning and executing large-scale events for U.S
- Senators and building staff
- Duties spanned from logistics coordination, vendor management, setup, and troubleshooting, resulting in seamless events that met the objectives of all involved parties.
U.S SenateWashington, DC
Staff Assistant/Mail Director
12.2019 - 01.2021
Job overview
- Steered the high-volume constituent mail program with IQ, a comprehensive CRM tool
- Expertly classified, allocated, and managed a steady flow of incoming correspondence, and carefully drafted and edited comprehensive response letters
- Furnished indispensable support to Legislative Assistants during crucial in-office meetings centered on immigration and judiciary issues
- Fostered an environment conducive to productive discussion and efficient decision-making, while offering essential inputs when required
- Represented the Senator as a proficient ambassador, leading VIP constituents on comprehensive and enlightening U.S
- Capitol tours
- Provided rich historical context and engaged in insightful discussions to ensure a memorable and rewarding experience.
Education
Berry CollegeRome, GA
Bachelor of Arts from Political Science
University Overview
Minor: Sociology
Skills
Microsoft Exchange Administrationundefined
Certification
Azure Fundamentals
Timeline
Microsoft Certified: Identity and Access Administrator Associate
11-2023
Microsoft 365 Certified: Endpoint Administrator Associate
09-2023
Comptia Security+
07-2023
Azure Administrator
04-2023
Azure Fundamentals
02-2023
Help Desk Technician
National Republican Senatorial Commitee
10.2021 - Current
Staff Assistant
National Republican Senatorial Commitee
02.2021 - 10.2021
Staff Assistant/Mail Director
U.S Senate
12.2019 - 01.2021
Berry College
Bachelor of Arts from Political Science
Similar Profiles
AYDA ULUÇAYDA ULUÇ
Executive Board Member at National Olympic CommiteeExecutive Board Member at National Olympic Commitee
Ma Cho Cho OoMa Cho Cho Oo
Head-Assistant, Teacher, Facilitator at Mon National Education CommiteeHead-Assistant, Teacher, Facilitator at Mon National Education Commitee
Michael GildingMichael Gilding
Director of Network Operations at National Republican CommitteeDirector of Network Operations at National Republican Committee
Kayla NewmanKayla Newman
Pet Sitter at RoverPet Sitter at Rover
Shanta BethelShanta Bethel
Teacher at Kidzcare Unlimited CDC,Teacher at Kidzcare Unlimited CDC,