Connor Domerese
Grandview,MO
Summary
Innovative Front End Lead known for high productivity and efficient task completion. Excel in teamwork, problem-solving, and adaptability, ensuring seamless collaboration with both technical and non-technical team members to achieve project goals.
Overview
3
3
years of professional experience
Work History
Front End Lead
Micro Center
Overland Park, KS
01.2024 - Current
- Led the front end while coaching CSRs to provide great customer service.
- Trained CSRs on front-end procedures to improve workflow efficiency.
- Trained CSRs on proper cash handling and procedures.
- Provided support to FES and OPS managers, taking on additional tasks during peak hours, and when they are away.
- Analyzed employee performance evaluations and created plans for individual CSRs.
- Analyzed service plan sales data to identify trends and adjust strategies accordingly.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified the needs of customers promptly, and dealt with customer complaints.
Store Office Representative/Customer Service Representative
Micro Center
Overland Park, KS
08.2022 - 01.2025
- Filled in for the store office supervisor when they were away.
- Completed cash office duties like, handling cash from previous days, paying minor bills, and ensuring variances were recorded.
- Trained additional store office representatives.
- Processed sales transactions with efficiency.
- Processed online orders and returns.
- Performed data entry for customers' receipts and coverage plans.
- Sold replacement plans and other software.
Education
High School Diploma -
Belton High School
Belton, MO05-2022
Skills
- Customer service
- Employee training
- Performance evaluation
- Data analysis
- Cash handling
- Problem solving
- Administrative support
- Cash register operation
- Staff supervision
Timeline
Front End Lead
Micro Center
01.2024 - Current
Store Office Representative/Customer Service Representative
Micro Center
08.2022 - 01.2025
High School Diploma -
Belton High School
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