Summary
Overview
Work History
Education
Skills
Timeline
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Connor Durkin

Syracuse,NY

Summary

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Onondaga Golf & Country Club
05.2019 - 10.2023
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
  • Sought ways to improve processes and services provided.
  • Resolved customer issues through thorough dispute investigation.
  • Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Landscaping Assistant

BrangCo
04.2021 - 08.2023
  • Exceeded customer expectations with consistent follow-up on project progress, tailored solutions based on their feedback.
  • Delivered high-quality results within budget constraints through cost-effective purchasing decisions for plants and materials.
  • Supported company goals for environmental sustainability by implementing water-saving irrigation systems where appropriate.
  • Strengthened client relationships through clear communication regarding project progress, delays, or changes in scope.
  • Designed programs for landscape maintenance, pest management, composting, and other related topics.

Education

Bachelor of Science - Information Technology Project Management

Syracuse University
Syracuse, NY
05.2025

Skills

  • Programming Languages
  • Conflict Mediation
  • Project Planning
  • Issue and Complaint Resolution
  • Quality Assurance Controls
  • Teamwork and Collaboration
  • Database Management
  • Work Planning and Prioritization

Timeline

Landscaping Assistant

BrangCo
04.2021 - 08.2023

Member Service Representative

Onondaga Golf & Country Club
05.2019 - 10.2023

Bachelor of Science - Information Technology Project Management

Syracuse University

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Connor Durkin