Connor Faris
Middleton,WI
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help push my career to the next level while achieving company goals. I am excited to pursue a career in the realm of the Hospitality Industry. I enjoy working and talking to new people. I am committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and managing customer reservations. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Manager
Best Western Plus Hotel
01.2022 - Current
- Monitored front desk staff to ensure they met customer service standards.
- Resolved guest complaints in a professional manner.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Answered telephone inquiries from customers in a timely manner.
- Prepared reports on occupancy rates, revenue generated, and customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
High School Diploma - Marketing; Economics; Design Software
Oregon Senior High 2020
Some College (No Degree) -
Madison Area Technical College
Madison, WISkills
- Customer care
- Flexible Schedule
- First-class service
- Motivational team player
- Conflict resolution
- Excellent time management
- Customer Service
Affiliations
- I love to travel the world and experience other cultures in high school i was apart of a school exchange where i went to germany with a few other class mates over the summer. I've gone with my family all over the states and even to Puerto Rico and Belize.
Timeline
Hotel Front Desk Manager
Best Western Plus Hotel
01.2022 - Current
High School Diploma - Marketing; Economics; Design Software
Oregon Senior High 2020
Some College (No Degree) -
Madison Area Technical College
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