Veronica Gherardi
Miami Beach,FL
Overview
30
30
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Manager
Victor Hotels Management
Miami Beach, FL
07.2023 - 05.2024
- Monitored front desk staff to ensure they met customer service standards.
- Developed and implemented strategies to improve customer satisfaction.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Conducted regular audits of all front desk operations.
- Trained new hires on procedures, policies, and customer service expectations.
- Resolved guest complaints in a professional manner.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Executive Concierge CHC
Beacon Hotel Miami
Miami Beach, FL
04.2018 - 07.2023
- Arranged reservations in restaurants, theaters, museums, and other attractions for clients.
- Created itineraries tailored to guest needs and preferences.
- Responded quickly to guest inquiries via email or telephone calls regarding their requests or concerns.
- Resolved any complaints or issues raised by customers promptly and efficiently.
- Maintained a detailed knowledge of local attractions and amenities in order to provide accurate information to guests.
- Managed multiple tasks while providing excellent customer service at all times.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Restaurant Manager, Server, Bartender
Stefano Frittella company
Miami Beach, FL
07.2015 - 04.2018
- Maintained detailed records of sales transactions and daily shift reports.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Property Development Partner
Immobiliare MGM srl
Bergamo, Italy
01.2000 - Current
- Managed the purchase and sale of own real estate holdings for a family business
Real Estate Agent
Casa Gherardi
Italy, Italy
01.1995 - 11.2012
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
Education
High School Diploma -
Istituto Tecnico Commerciale Vittorio Emanuele II
Bergamo Italy06-1999
Skills
- Administrative tasks
- Complaint Handling and problem-solving
- Hotel, reservation and sale Management
- Staff Training and Development
- Guest Relations Management
- Effective Communication
- Organizational Skills
- Teamwork and Collaboration
- Social media networking
Languages
English
Full Professional
Spanish
Full Professional
Italian
Native/ Bilingual
Certification
- Certified Hotel Concierge (CHC) with AHLA, American Hotel & Lodging - 2019
- Introduction to revenue management EHL Swiss School of Tourism & Hospitality - 2023
- Multiple Forbes certifications relative to Hospitality Industry - from 2018 to 2024
- Nominated one of the Best Concierge of the year 2019 -2022 White Gloves Awards from SFCA and GMCVB
Accomplishments
- Active member of the South Florida Concierge Association since 2018
- During my concierge experience I was Social Media director for Beacon Hotel Miami
- I had experience also as Housekeeping manager and Hotel Manager on duty in the weekends at Beacon Hotel Miami
References
References available upon request.
Availability
Immediate availability
Timeline
Hotel Front Desk Manager
Victor Hotels Management
07.2023 - 05.2024
Executive Concierge CHC
Beacon Hotel Miami
04.2018 - 07.2023
Restaurant Manager, Server, Bartender
Stefano Frittella company
07.2015 - 04.2018
Property Development Partner
Immobiliare MGM srl
01.2000 - Current
Real Estate Agent
Casa Gherardi
01.1995 - 11.2012
High School Diploma -
Istituto Tecnico Commerciale Vittorio Emanuele II