Bruce Dees
Ye Olde English Inn
Branson,MO
20
years of professional experience
Results-driven hospitality leader with a strong background in hotel management, guest relations, and staff coordination. Demonstrated ability to improve service quality, resolve concerns quickly, and keep daily operations running smoothly. Dedicated to creating welcoming experiences and dependable support for guests and teams.
Work History
Hotel Front Desk Receptionist
3 Months- Greeted guests promptly, created a welcoming check-in experience, and directed inquiries to appropriate hotel services.
- Processed reservations, confirmed bookings, and updated guest records accurately using front desk systems.
- Answered phone calls, responded to guest requests, and provided clear information about amenities and policies.
- Coordinated room assignments with housekeeping to support smooth arrivals and minimize guest wait times.
- Managed check-in and check-out procedures while verifying identification, payments, and stay details.
- Collected room deposits, fees, and payments.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Kept accounts in balance and ran daily reports to verify totals.
- Coordinated with vendors for repair and maintenance of the hotel.
Patient Advocate
1 Year 7 Months- Coordinated communication among families, guardians, and interdisciplinary support teams.
- Advocated for resident rights and preferences during care planning discussions.
- Supported resolution of grievances while maintaining confidentiality and compliance.
- Documented concerns, requests, and follow-up actions in resident records.
- Scheduled appointments and arranged transportation for resident healthcare needs.
- Reviewed service plans to ensure needs, goals, and supports remained aligned.
- Collaborated with staff to address barriers affecting resident well-being.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Advocated for patient rights and access to support resources in healthcare settings.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Floor Supervisor
3 Years 11 Months- Directed team members through production priorities, safety expectations, and quality standards.
- Coordinated labor assignments to balance workloads and maintain efficient staffing coverage.
- Supervised daily floor operations, ensuring workflow consistency and timely task completion.
- Monitored equipment status and escalated maintenance issues to reduce operational delays.
- Trained new staff on procedures, compliance requirements, and standardized work methods.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Service Reservation Agent
4 Years 3 Months- Managed inbound reservation calls, assisting guests with booking changes, cancellations, and special requests.
- Processed room, package, and attraction reservations using internal booking systems.
- Resolved customer concerns with accurate policy explanations and calm, professional service.
- Coordinated daily schedules and availability to support efficient reservation coverage.
Hotel General Manager
10 Years 1 Month- Managed both properties.
- Directed daily hotel operations across front desk, housekeeping, maintenance, and guest services.
- Managed staffing, scheduling, and performance standards to maintain consistent service quality.
- Monitored budgets, expenses, and purchasing to support profitable property operations.
- Resolved guest concerns promptly, protecting satisfaction and brand reputation.
- Implemented operational procedures to improve efficiency and team accountability.
- Coordinated preventive maintenance and property inspections to maintain safety and appearance.
- Trained supervisors and staff on service expectations, policies, and emergency procedures.
- Strengthened vendor and community relationships to support smooth hotel operations.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
Education
High School Diploma
Skills
Reservation management
Front desk management
Property management systems
Customer service
Guest relations
Computer proficiency
Revenue management
POS system operation
Administrative tasks
Attention to detail
Computer skills
Room inventory management
Time management
Inventory control
Administrative functions
Payment processing
Administrative skills
Timeline
Hotel Front Desk Receptionist
Ye Olde English Inn
06.2026 - CurrentRead More
Patient Advocate
The Baddour Center
11.2024 - 06.2026Read More
Floor Supervisor
Tantone Industries
11.2020 - 10.2024Read More
Customer Service Reservation Agent
Branson Reservation Center
07.2016 - 10.2020Read More
Hotel General Manager
All American Inn & Suites / Grandview Inn & Suites
05.2006 - 06.2016Read More
Omaha High School
High School Diploma
Read More