Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Mariona

Silver Spring,MD

Summary

Adept at enhancing customer experiences and fostering positive work environments, my tenure at Extended Stay America showcased my proficiency in reservation management and problem-solving. Leveraging skills in Microsoft Office and teamwork, I significantly contributed to operational efficiency and guest satisfaction, embodying a blend of technical and interpersonal excellence. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.

Overview

8
8
years of professional experience

Work History

Hotel Front Desk Receptionist

Extended Stay America
8550 Washington Boulevard
01.2024 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
  • Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.

Lead Teacher

Montgomery Housing Partnership
Silver Spring, MD
09.2021 - 08.2024
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Organized field trips that enriched classroom learning experiences by connecting students with real-world applications of course concepts.
  • Helped students explore concepts with engaging, learning-focused activities.

Assistant Manager

Genesis Inc
Silver Spring, MD
09.2016 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintain upkeep on book keeping, money management and creating invoices.

Assistant Manager

One Cleaning Network INC
Washington, DC
02.2021 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Sanitation Worker

Ecowize
Baltimore, MD
09.2020 - 09.2022

I worked in a provisions factories, cleaning work rooms. The job required me to work and be while educate with heavy equipment And chemicals, to clean the rooms where meat was cut, processed and packaged, I was also required to be able to pass daily state food inspection.

Education

High School Diploma -

Paint Branch High School
Burtonsville, MD
2020

Skills

Reservation Management

Professional Appearance

Multilingual Proficiency

Microsoft Office

Property Management Systems

Customer Service

Teamwork and Collaboration

Computer Skills

Hospitality services

Problem-Solving

Data Entry

Front Desk Management

Cash Handling

Time Management

Phone and Email Etiquette

Payment Processing

Staff Supervision

Office Organization

Administrative Skills

Nightly Audits

Data Gathering

Staff Scheduling

Invoicing and Billing

Coaching and Mentoring

Business Development

Team Supervision

Facilities Management Software

Word Processing

Front Office Management

Staff Training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Timeline

Hotel Front Desk Receptionist

Extended Stay America
01.2024 - Current

Lead Teacher

Montgomery Housing Partnership
09.2021 - 08.2024

Assistant Manager

One Cleaning Network INC
02.2021 - 08.2023

Sanitation Worker

Ecowize
09.2020 - 09.2022

Assistant Manager

Genesis Inc
09.2016 - 09.2023

High School Diploma -

Paint Branch High School
Nicole Mariona