Shaher Khattak
Humble,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Receptionist
Best Western Hotel
Humble, TX
08.2024 - 12.2024
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Kept records of room availability and guest accounts, manually or using computers.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Transmitted and received messages using telephones or telephone switchboards.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
Uber Driver
Uber
Houston, TX
12.2021 - 10.2024
- Followed regular schedule of pickups for individual customers and groups.
- Cleaned vehicle regularly to maintain professional appearance.
- Achieved consistently high customer scores due to exceptional service.
- Responded to customer inquiries in a timely manner via phone or text message.
- Resolved customer issues promptly and professionally, ensuring a positive experience.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
Uber Driver
Uber
Jersey City, NJ
06.2020 - 12.2021
- Achieved consistently high customer scores due to exceptional service.
- Inspected vehicle and personally handled routine upkeep.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- hed positive relationships with customers through courteous interactions.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction. Followed safety regulations and state laws governing vehicle operation.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Education
Registered Dental Assistant Course
Texas Academy of General Dentistry
Houston, TX03-2023
Commercial Driving Course 160 HOURS
E Z Wheel Driving SCHOOL
Passaic, NJ10-2021
Bachelor of Science - Dentistry
Khyber College Of Dentistry
Peshawar, Pakistan (foreign Country)01-2018
Skills
- Multilingual proficiency
- Property management systems
- Professional appearance
- Room availability
- Guest relations
- Reservation management
- Microsoft office
- Patience and tolerance
- Multitasking
- Billing procedures
- Customer satisfaction
- Staff training
- Adaptability and flexibility
- Interpersonal skills
- Active listening
- Transportation arrangements
- Computer literacy
- Data entry
- Hospitality management
- Time management
- Invoicing and billing
- Team performance monitoring
- Business development
- Administrative support
- Supply and materials oversight
- Team supervision
- Stress management
- Operations management
- Cash handling
- Relationship building
- Communication
Languages
English
Professional
Urdu
Professional
Hindi
Professional
Pashto
Professional
Timeline
Hotel Front Desk Receptionist
Best Western Hotel
08.2024 - 12.2024
Uber Driver
Uber
12.2021 - 10.2024
Uber Driver
Uber
06.2020 - 12.2021
Registered Dental Assistant Course
Texas Academy of General Dentistry
Commercial Driving Course 160 HOURS
E Z Wheel Driving SCHOOL
Bachelor of Science - Dentistry
Khyber College Of Dentistry