Emily Genaro

As a Hotel Receptionist, I was responsible for ensuring an exceptional guest experience through professional, efficient, and friendly service.

- **Guest Check-In & Check-Out**: Welcoming guests, verifying booking details, processing check-ins and check-outs, and handling payments.

- **Customer Service**: Addressing guest inquiries, resolving complaints, and providing local information to enhance their stay.

- **Reservation Management**: Managing room bookings, handling cancellations, and updating reservation systems to maintain accurate records.

- **Communication**: Coordinating with housekeeping, maintenance, and other departments to ensure smooth operations and prompt service delivery.

- **Administrative Support**: Answering phone calls, responding to emails, and managing guest records while ensuring data privacy.

- **Problem-Solving**: Quickly identifying and resolving guest issues to ensure satisfaction and retention.

- **Multitasking**: Handling multiple tasks in a fast-paced environment, maintaining professionalism under pressure.

Skills:

- Strong interpersonal and communication skills

- Proficient in hotel management software (e.g., Opera, Micros)

- Excellent organizational and time management abilities

- Ability to work independently and as part of a team

- Detail-oriented with a focus on customer satisfaction

• Established strong client relationships through exceptional customer service and communication skills.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
• Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.

• Greeted incoming customers and provided reliable, friendly customer service.
• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
• Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
• Managed long lines of customers during peak times while maintaining professionalism under pressure.