Jasmine Junis
Kenner,LA
Summary
Hardworking and passionate licensed esthetician with strong organizational skills, eager to secure entry-level position. Ready to help a team achieve company goals. With more than 750 hours of professional training. Proficient in computer spa programs, product sales and customer appointment set-up.
Overview
5
5
years of professional experience
Work History
hotel Front Desk Manager
Marriott
09.2022 - Current
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
Spa Receptionist
Woodhouse Day Spa
06.2021 - 05.2022
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
Hotel Front Desk Agent
Residence Inn Marriott
08.2019 - 04.2020
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
Education
Esthetics - Esthetics
My-Le's Beauty College
Gretna, LA06.2023
Skills
- Guest Relations Management
- Administrative tasks
- Complaint Handling
- Cash handling expertise
Timeline
hotel Front Desk Manager
Marriott
09.2022 - Current
Spa Receptionist
Woodhouse Day Spa
06.2021 - 05.2022
Hotel Front Desk Agent
Residence Inn Marriott
08.2019 - 04.2020
Esthetics - Esthetics
My-Le's Beauty College