CONNOR FINIZIO
Auburn,NY
Summary
A creative team player passionate about contributing to the success of an organization. Professional, experienced leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Overview
10
10
years of professional experience
Work History
Managing Key Holder
Auburn Discount Liquor
10.2015 - Current
- Provide essential support to various departments
- A responsible key holder, in charge of delegating responsibilities and managing finances
- Customer service as a top priority by providing excellent customer care
- Aided and maintained a well-stocked store front
- Assisted in floor plan product layout to generate seasonal and specialty sales
- Strategically set product pricing based upon cost and demand
- Coordinate and manage obligations both efficiently and effectively to provide a positive overall working environment
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Serving Manager
Green Shutters
07.2015 - 08.2018
- Worked on adequately improving the functions of serving and created the schedules weekly for wait staff
- A reliable and responsible key holder to the store for several years and aided the processes to bring in more business year after year
- The on-duty staff customer resolution provider
- Responsible for batching systems, managing servers' reports, while also in charge of cash deposits for the business
- Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
- Fostered a positive work environment, resulting in low staff turnover and high employee morale.
- Collaborated with kitchen staff to improve food quality and presentation, elevating overall guest experience.
Hotel Clerk
Inn at the Finger Lakes
10.2017 - 05.2018
- Provide the essential assistance to staff associates, customer service satisfaction and product sale leads
- Both attended and managed the daily breakfast service
- As the desk attendant, handled money, over-the-phone transactions, dealt with rates and discounts, and provided excellent service to guests in the hotel and help to accommodate situations as quickly and efficiently as possible
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Assisted in training new team members, fostering a collaborative work environment and consistent service standards.
- Assisted management with inventory control, tracking essential supplies and placing orders as needed to maintain optimal stock levels.
Education
Master of Business Administration - BUSINESS ADMINISTRATION
OHIO UNVERSITY
01.2021
Bachelor of Science - BUSINESS ADMINISTRATION, ECONOMICS
STATE UNIVERSITY OF OSWEGO
01.2018
Skills
- Microsoft Office Suite
- Social Media Platforms
- Reliable
- Customer Focused
- Quick Learner
- Team Player
- Personable
- Motivated
- Goal Oriented
- Training and mentoring
- Customer service
Timeline
Hotel Clerk
Inn at the Finger Lakes
10.2017 - 05.2018
Managing Key Holder
Auburn Discount Liquor
10.2015 - Current
Serving Manager
Green Shutters
07.2015 - 08.2018
Bachelor of Science - BUSINESS ADMINISTRATION, ECONOMICS
STATE UNIVERSITY OF OSWEGO
Master of Business Administration - BUSINESS ADMINISTRATION
OHIO UNVERSITY
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