Hayley Berry
Dos Palos,CA
Summary
Dynamic leader with proven expertise in store operations and customer service excellence, honed at Beverages & More (BevMo) and Michelle’s Dog Grooming. Excelled in team leadership and strategic decision-making, driving performance and enhancing customer experiences. Skilled in Microsoft Office Suite and collaborative teamwork, adept at fostering store growth and operational efficiency.
Overview
7
7
years of professional experience
Work History
Service Lead/Key Holder Supervisor
Beverages & More (BevMo)
11.2021 - Current
- Drove superior store performance by effectively allocating duties among sales associates, establishing realistic objectives, and executing necessary tasks.
- Directed department operations including product presentation and stock control.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Ensured optimal shopping experiences.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Handled customer inquiries and complaints with professionalism and patience.
- Recommended, selected and located merchandise based on customer desires.
Assistant Dog Groomer
Michelle’s Dog Grooming
05.2019 - 01.2022
- Facilitated client desires' identification through effective customer relations.
- Streamlined grooming schedule by calculating optimal time needed per dog.
- Organized work area between appointments; sanitized equipment used in grooming process.
- Performed basic grooming services such as bathing, brushing, trimming nails, cleaning ears and teeth.
- Adhered to safety protocols while handling animals during grooming sessions.
- Assisted head groomer with more complicated tasks such as clipping or scissoring pets' coats.
Sales Associate
Beverages & More (BevMo)
10.2017 - 06.2018
- Assisted customers by greeting them warmly, helping to find products, and processing online orders.
- Executed shelf maintenance promptly.
- Educated customers on new wines and beers during tastings.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled cashier duties, efficiently managing transactions.
- Received and displayed product shipments on store retail shelves upon delivery.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Bachelor of Arts - Advertising, Art: Graphic Design
Pepperdine University
Malibu, CA05.2016
Skills
- Customer Service
- Merchandising
- Organization
- Collaborative Teamwork
- Store recovery processes
- Adaptability
- Reliable Professional Attitude
- Creative Problem Resolution
- Strategic Decision Making
- Effective Time Management
- Team Leadership
- Self-Driven Initiative
- Microsoft Office Suite
- Adobe Office Suite
- PC and Mac Proficiency
- Digital Graphic Creation
- Store operations
Leadership and Volunteer
- Reelstories Film Festival 6, Spring 2015, Checked in and greeted over a thousand people, handed out tickets, set up for award ceremony.
- NASA Ames Research Center, Spring 2012, Searched through over 100 acres of agricultural fields for meteorites.
- ROP Business Fair, Dos Palos High School, Spring 2012, Organized and directed a business fashion show.
- Camp counselor and Leader for Vacation Bible School 2008-2012
References
References available upon request.
Timeline
Service Lead/Key Holder Supervisor
Beverages & More (BevMo)
11.2021 - Current
Assistant Dog Groomer
Michelle’s Dog Grooming
05.2019 - 01.2022
Sales Associate
Beverages & More (BevMo)
10.2017 - 06.2018
Bachelor of Arts - Advertising, Art: Graphic Design
Pepperdine University