Connor Foley

Proven track record in enhancing client satisfaction and loyalty, notably at Nationwide Life New Business, through adept case management and problem-solving skills. Excelled in relationship building and adaptability, achieving continuous improvement in service delivery. Demonstrates a keen attention to detail and exceptional communication abilities, driving positive outcomes in fast-paced environments.

Lead multiple team meetings while on the phone team, to help build team chemistry and an overall welcoming and pleasant work environment

I helped with shadowing for new members on the phone team along with while a case manager I help with allowing RIC's to Shadow me as well

I have volunteered and helped with several month end work shifts during my time as a case manager which allowed me to assist others and hone my case management skills

I joined the Engagement Team to help provide my new team a way for us all to connect and become more united as a team

I have shadowed many different areas including, Quality Control, Premier Case Management, Sales, Service, Underwriting, 1035 team, and commissions, which help with my general knowledge of life insurance which in term has allowed me to assist agents and co-workers more accurately and efficiently

I am a member of multiple ARG's including Green Team, and YPN which has allowed me to build a better relationship with my community and co-workers I normally wouldn't be able to meet.

I was huddle leader on the phone team which allowed me to be more familiar with information and allowed me to hone my public speaking and communication skills

I completed a LOMA Course which has provided me a better understanding of Life Insurance along with learning a general understanding of Annuities

I have maintained a exceeding quality score during my time as a Case Manager which shows my attention to detail and efficiency