Connor Grillo
Swampscott,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking Deli Attendant proficient in customer service and relations offering 2 years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.
Working as a Key Holder at GameStop Salem I was able to learn about daily opening and closing operations along with customer returns, item shipments, conflict resolution, pawn laws, organization, cleaning procedures, planograms, game sales, hardware sales, subscription service's, and every other day to day store operation.
Service-oriented professional with background in delivering exceptional guest experiences. Known for fostering collaborative team environment and consistently achieving high levels of customer satisfaction. Reliable and adaptable, with skills in conflict resolution and effective communication.
Experienced with providing high-quality customer service in fast-paced environment. Utilizes strong organizational and multitasking skills to ensure smooth operations and guest satisfaction. Track record of effective communication and problem-solving in dynamic settings.
Overview
4
4
years of professional experience
Work History
Limousine Service/Concierge Attendant
LTI Worldwide Limousine
Chelsea, MA
10.2023 - Current
- Greeted customers and provided them with information about services available.
- Assisted customers in selecting services that best met their needs.
- Provided customer service support to ensure a positive experience for all clients.
- Answered incoming calls and responded to inquiries regarding products and services.
- Resolved customer complaints in a timely manner to maintain customer loyalty.
- Conducted surveys to assess customer satisfaction levels with products and services offered.
- I worked with clients in real time to make sure I got to their flights on time at different parts of Logan and brought them to their destination. I use different flight apps to track multiple planes flying in to make sure all clients are properly attended to and have an awesome experience with LTI.
- I also managed their luggage and any issues they would’ve had to deal with during/after flight.
Key Holder
GameStop
Salem, MA
10.2021 - 02.2025
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Increased sales by providing exceptional customer service and product knowledge.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Enhanced store security by meticulously following all opening and closing procedures.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
Deli Clerk
Stop and Shop Supermarket
Swampscott, MA
11.2020 - 10.2021
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Stocked shelves with fresh items daily.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Provided accurate pricing information when requested by customers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Inspected labels on deli products to verify accuracy of pricing.
- Offered suggestions for additional items that would complement customer's order selections.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Responded to customer questions regarding product availability.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Provided customers with fresh product and correct portion size to minimize shrink.
Education
High School Diploma -
Swampscott High School
Swampscott, MA06-2021
Skills
- Quality Assurance
- Cash Handling
- Transportation Coordination
- Reservation Coordination
- Customer Service
- Sales
- Guest Relations
- Marketing
- Strong Interpersonal Skills
- Hospitality
- Conflict Resolution
- Guest Services
- Excellent Multitasking
- Telephone Etiquette
- Guest Experiences
- Safety Procedures
- Management Interaction
- Outstanding Customer Service
- Community Relations
- Strong multitasking
- Reliability and punctuality
- Team player mentality
- Event planning experience
- Daily opening and closing operations
Timeline
Limousine Service/Concierge Attendant
LTI Worldwide Limousine
10.2023 - Current
Key Holder
GameStop
10.2021 - 02.2025
Deli Clerk
Stop and Shop Supermarket
11.2020 - 10.2021
High School Diploma -
Swampscott High School