Summary
Overview
Work History
Education
Skills
Timeline
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Connor Grove

Roseville,California

Summary

Proven track record of enhancing guest experience at Topgolf through exceptional service and strong work ethic. Skilled in guest engagement and precise communication, consistently ensuring high levels of cleanliness and efficiency. Trained new staff, demonstrating leadership and teamwork. Achieved significant improvements in customer satisfaction by mastering and teaching the complexity of golf.

Overview

8
8
years of professional experience

Work History

Busser

Topgolf
07.2016 - 08.2019
  • Reset and cleaned tables quickly to prepare for new customers.
  • Delivered exceptional service by remaining attentive to guests needs without being intrusive.
  • Monitored inside the bar and outside at the "Bays" in order to keep tables at the highest level of cleanliness.
  • Helped manage operations of the restaurant by cleaning up spills and other messes quickly to minimize hazards.

Server

Topgolf
08.2019 - Current
  • Attended to small and large parties.
  • Utilized my knowledge of golf, teaching and helping people understand the game of golf regardless of their previous experience.
  • Carried out complete opening, closing and shift change duties to keep the venue working efficiently.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Event Ambassador

Topgolf
11.2019 - Current


  • Managed a multitude of tables, ensuring accurate care and helpfulness throughout the event.
  • Communicated directly with the head of each event, going over the necessary instructions and specific itinerary before each event.
  • Trained new Event Ambassadors on safety procedures and customer service tactics in order to meet the guests needs.
  • Maximized customer service and satisfaction by providing directions on how to golf as well as how to use the TopGolf machines accurately.

Education

Associate of Science - Social Sciences

Sierra College
Rocklin, CA
05.2021

Bachelor of Science - Social Sciences

California State University - Sacramento
Sacramento, CA
05.2024

Skills

  • Accurate and precise communication with coworkers and guests
  • Completing work without cutting corners
  • Strong Work Ethic
  • Team Player

Timeline

Event Ambassador

Topgolf
11.2019 - Current

Server

Topgolf
08.2019 - Current

Busser

Topgolf
07.2016 - 08.2019

Associate of Science - Social Sciences

Sierra College

Bachelor of Science - Social Sciences

California State University - Sacramento

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Connor Grove