Connor Harper
Bentonville,AR
Summary
Dynamic leader with a strong track record in team training and operational excellence. Expertise in enhancing customer service through strategic inventory management and effective communication. Committed to fostering a positive work culture and driving brand loyalty by empowering teams to achieve their best.
Overview
5
5
years of professional experience
Work History
Corporate NSO Coach
7Brew Coffee
08.2025 - Current
- Deliver hands-on operations and above stand leadership training, validate stand readiness, uphold brand standards, and drive swag week and opening performance.
- Mastered leading high-pressure openings with composure and kindness.
- Developed coaching techniques and fostered cross-functional communication with internal corporate team to strengthen collaboration.
- Protected brand standards through teaching-first leadership, ensuring consistent adherence across teams.
- Led professional and corrective conversations with franchise owners and operators to enhance operational alignment.
Stand Manager
7Brew Coffee
12.2024 - 09.2025
- Monitored and ordered inventory, small wares, parts, and equipment, minimizing cost of goods sold by eliminating waste and ensuring accurate counts.
- Coordinated staff needs and availability to create weekly shift schedules, balancing labor costs with quick wait times.
- Delegated tasks to the stand leadership team and Brewistas to enhance efficiency and support their development.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Baller- Traveling Corporate Trainer
7Brew Coffee
09.2023 - 11.2024
- Launched new 7 Brew stands across multiple states by training, mentoring, and developing new teams.
- Coach team members through hands-on instruction, feedback, and encouragement.
- Motivated and inspired teams while maintaining composure in high-stress situations.
- Communicated updates, observations, and training progress effectively with leadership teams.
Shift Lead
7Brew Coffee
09.2022 - 09.2023
- Trained and mentored new team members on coffee preparation and customer service, fostering team skill development.
- Coordinated shift schedules, aligning staffing with peak demand to maintain service standards.
- Supervised daily operations, enhancing workflow efficiency and service quality.
Barista
7Brew Coffee
09.2021 - 09.2022
- Interacted with customers to deliver exceptional service and tailored beverage recommendations.
- Crafted high-quality coffee beverages using espresso machines and grinders to enhance customer satisfaction.
- Maintained clean, organized workstations to uphold safety standards and streamline service.
Education
High School Diploma -
Bentonville High School
Bentonville, AR05-2021
References
Karli Ziem
7Brew Corporate NSO Manager
479-282-4777
Gabe Moore
7Brew Corporate NSO Director
850-585-3295
Timeline
Corporate NSO Coach
7Brew Coffee
08.2025 - Current
Stand Manager
7Brew Coffee
12.2024 - 09.2025
Baller- Traveling Corporate Trainer
7Brew Coffee
09.2023 - 11.2024
Shift Lead
7Brew Coffee
09.2022 - 09.2023
Barista
7Brew Coffee
09.2021 - 09.2022
High School Diploma -
Bentonville High School