Connor Hick
Springboro,OH
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
2
2
years of professional experience
Work History
Helpdesk / IT Specialist
Altamira
Fairborn, OH
11.2020 - Current
- Configured hardware, devices and software to set up work stations and laptops for employees
- Logged activities in tracking system to maintain accurate, timely records.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Effectively and efficiently completed 2500+ Helpdesk tickets last year.
Kroger Pickup Associate
Kroger
Bellbrook, OH
05.2019 - 09.2019
- Served as a friendly, hardworking, and punctual employee
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Handled 50+ calls per day to address customer inquiries and concerns
Education
Associate of Applied Science - Cybersecurity/Information Technologies
Clark State Community College
Springfield, OH05.2023
High School Diploma -
Oakwood High School
Dayton, OH05.2019
Skills
- Critical Thinking and Problem Solving
- Microsoft Windows and Office
- Office365 GCC High Administration
- Linux (CentOS)
- Active Directory and Windows File Server
- Computer Hardware Knowledge
Timeline
Helpdesk / IT Specialist
Altamira
11.2020 - Current
Kroger Pickup Associate
Kroger
05.2019 - 09.2019
Associate of Applied Science - Cybersecurity/Information Technologies
Clark State Community College
High School Diploma -
Oakwood High School
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