Connor Long

• Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
• Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
• Adhered to strict safety guidelines regarding proper alcohol serving practices and identification checks.
• Implemented proper cash handling procedures to minimize discrepancies in the register at the end of shifts.
• Resolved any conflicts between customers or staff members professionally, ensuring a positive environment for all parties involved.

• Increased traffic statistics across multiple platforms, sometimes by over 200%, enhancing content visibility and engagement through strategic curation of media content.
• Created a diverse range of images, videos, and edited photos, leveraging Adobe, Google, and Microsoft Suite proficiency to produce resonant media that significantly increased user interaction, optimized through traffic analytics.
• Wrote and edited a variety of text including blog posts, articles, emails, and multiple sections across two books regarding effective leadership strategies, conflict resolution, team culture, and organizational development.
• Developed webpages, social media, and email campaigns that targeted specific audiences, increasing quarterly traffic by an average of 15%.

• Achieved a BA in Cultural Anthropology and Psychology - emphasizing behavioral analysis in respect to how people put their ideology to praxis. I analyzed and critiqued scores of social and economic polices. I spearheaded a conference working with representatives from non-profits, scholars, representatives the municipal government, and members of the community to address cultural stipulations on homelessness in Denver.

• While working toward my degree I was employed in at a litany of customer service roles, developing strong interpersonal and organizational skills, frequently as a team leader.

• Thrived in a high-volume service environment, skillfully managing drink preparation and food orders, which honed my ability to work efficiently under pressure and adapt to rapidly changing situations
• Fostered positive customer interactions through engaging and conversational service, demonstrating my capacity for building rapport and effectively communicating with a diverse clientele
• Ensured a safe and welcoming atmosphere by promptly addressing and resolving conflicts, showcasing my commitment to maintaining high standards of professionalism and safety

• Ensured resident safety and comfort by proactively managing emergency situations, including fire, police, and medical responses, demonstrating a keen ability to assess and act under pressure
• Maintained a secure environment through diligent patrols and a strategic approach to conflict resolution, ejecting undesired individuals and preventing potential threats
• Exhibited exceptional attention to detail and adherence to protocols in monitoring and securing premises, ensuring the well-being of all residents

• Managed the safe transportation and installation of valuable art pieces across the country, ensuring zero damage through meticulous packing and handling techniques
• Demonstrated exceptional attention to detail and a commitment to preserving cultural heritage by successfully navigating challenging environments, including flooded and burned areas
• Leveraged intimate knowledge of tools and extreme caution to secure and protect fragile items, contributing to the company's reputation for excellence in art restoration and handling

• Managed remote communication with individuals affected by COVID-19, providing critical health information and resources and leveraging exceptional adaptability in a high-pressure environment
• Navigated sensitive conversations with empathy and professionalism, maintaining a supportive demeanor with individuals in distress, employing strong interpersonal skills
• Contributed to public health efforts by ensuring accurate and timely dissemination of COVID-19 regulations and protection requirements, aiding in the containment efforts and supporting community health
• Worked with high-caseloads of individuals from across the emotional and economic spectrum to provide the support and resources each individual and situation required.
• Used qualitative and quantitative methods of assessment to curate and impliment the most effective policy and care possible in the Tri-County Area.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.