Connor Makovitch
White City
Summary
Strategic IT Leader with over 5 years of experience building and scaling technology infrastructure for high-growth enterprises. Proven track record in managing lean, high-output teams and architecting full-stack solutions-including MDM, VoIP, and ITSM-to support 800+ employees. Expert in automating onboarding lifecycles and optimizing SaaS environments to ensure 99% uptime and seamless operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Supervisor
PureLight Power
12.2020 - Current
- Managed a 3-person IT team supporting 800+ employees and architected a scalable, multi-state tech stack to support rapid enterprise growth.
- System Architecture: Spearheaded the implementation and administration of core infrastructure, including Dialpad (VoIP), Mosyle (MDM), and Freshservice (ITSM), ensuring 99% uptime and streamlined support workflows.
- Operational Efficiency: Performed and optimized the onboarding and offboarding lifecycle for 800+ users, managing identity access via Google Workspace and hardware provisioning.
- Sales Enablement: Oversee the administration of Salesforce, directly supporting the sales force through technical training, account optimization, and seamless tool integration.
- Strategic Support: Successfully maintained a high-quality support standard for a massive headcount by leveraging automation and scalable helpdesk protocols.
Apple Master
Best Buy
02.2018 - 12.2020
- Apple representative for Best Buy, training other salespeople and educating customers about their products. I also sold generally around the store as needed.
Custom Framer
AC Moore
11.2017 - 01.2018
- Specialized in custom framing of customer artwork.
Lead Tech/Supervisor
Simpletech
10.2015 - 11.2017
- Led a team of five technicians for screen repair of phones and tablets.
- Helped establish the web based mail order division and grew revenue 250% year over year.
IT Customer Service
Staples
10.2014 - 10.2015
- Lead technician for computer repair and setup.
Education
High school - Career-Tech Endorsement Seal with IT concentration
Regents Cayuga-Onondaga BOCES
Auburn06.2012
Skills
- Freshservice
- Dialpad
- Network Administration
- Mosyle
- Device Provisioning
- Asset Management
- Google Workspace
- Salesforce CRM
- Citrix Podio
- Team Management
- Technical Training
- Process Optimization
- Software administration
- IT support management
- Network troubleshooting
- Customer relationship management
- VoIP technology
- Team leadership
- Problem solving
- Hardware maintenance
- IT asset management
- Network administration
- DevOps principles
- Cybersecurity best practices
- Application support
- IT security management
- Mobile device management
Certification
CompTIA Network +
Timeline
IT Supervisor
PureLight Power
12.2020 - Current
Apple Master
Best Buy
02.2018 - 12.2020
Custom Framer
AC Moore
11.2017 - 01.2018
Lead Tech/Supervisor
Simpletech
10.2015 - 11.2017
IT Customer Service
Staples
10.2014 - 10.2015
High school - Career-Tech Endorsement Seal with IT concentration
Regents Cayuga-Onondaga BOCES