Connor Matheson

Directed high-volume site operations serving 4,000 active members, peaking at 4,400 in summer months.

Oversaw scheduling, payroll processing, and daily operations while assessing employee performance to ensure service quality.

Supervised, trained, and motivated a team of 18 employees and 2 assistant managers to uphold service quality.

Handled customer escalations, incident reports, and service recovery initiatives to resolve issues promptly.

Maintained site cleanliness and safety compliance, contributing to a safe and efficient operational environment.

Conducted maintenance checks on tunnels and equipment to guarantee safety and optimal wash quality.

Supervised site operations to enhance staff performance and uphold customer service standards.

Conducted opening and closing duties, managing cash handling and executing inventory checks.

Trained new employees, by promoting consistency in team performance.

Facilitated staff training sessions to enhance skills and promote teamwork.

• Implemented support strategies to streamline customer service processes.
• Managed inventory audits to maintain stock accuracy and reduce discrepancies.
• Performed daily reporting to ensure accurate operational tracking.
• Provided assistance with technical troubleshooting of equipment to resolve issues efficiently. of tunnel equipment and machinery.