Connor Matthews
Arlington,VA
Summary
Adept at performance optimization and offering robust remote support, I excelled as a Data Systems Administrator at 3D Recon Battalion, where my innovative solutions significantly enhanced system efficiency. My proactive approach in hardware repair and exceptional help desk operations consistently ensured high-quality customer service, demonstrating both technical proficiency and strong problem-solving skills.
Overview
6
6
years of professional experience
Work History
Computer Maintenance Technician
HQMC AR, ARI
12.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Researched and identified solutions to technical problems.
Information Systems Administrator
HQMC DC, Aviation
07.2022 - 12.2024
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
Data Systems Administrator
3D Recon Battalion
07.2019 - 06.2022
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Configured network devices, ensuring data communication is properly working for end users requirements.
- Managed over 200 end user accounts, also ensuring proper documentation of training.
Education
No Degree - Information Technology
Marine Corps Communications Training Command
Twentynine Palms06-2019
Skills
- Performance optimization
- Help desk operations
- Hardware repair
- Remote support
Accomplishments
- NAVY AND MARINE CORPS COMMENDATION MEDAL
- NAVY AND MARINE CORPS ACHIEVEMENT MEDAL
Timeline
Computer Maintenance Technician
HQMC AR, ARI
12.2024 - Current
Information Systems Administrator
HQMC DC, Aviation
07.2022 - 12.2024
Data Systems Administrator
3D Recon Battalion
07.2019 - 06.2022
No Degree - Information Technology
Marine Corps Communications Training Command
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