Connor McCarthy
Charlotte,USA
Summary
Work history, strong communication ability, and graduation from the College of Business at East Carolina University have provided a comprehensive skill set that is applicable for any entrepreneurial environment. Utilization, common sense, and critical thinking when approaching a task, project, or challenge. Extremely hard worker and enjoy the many challenges and opportunities that thrive in today's competitive marketplace. Complete customer satisfaction is the highest aim. Forthcoming Operations Coordinator systematic about enhancing project production and saving costs. Strong networking and computational skills with expertise in Salesforce and ADP. Excellent written and verbal communication abilities focused on building consensus and achieving common goals. Talented at improving operational efficiency through researched strategies and processes.
Overview
10
10
years of professional experience
Work History
Human Resources Specialist
Greenology Products
08.2023 - Current
- Conduct initial candidate interviews to assess qualifications
- Screen and evaluate resumes and applications to identify qualified candidates
- Conduct thorough reference and background checks to ensure candidate suitability and compliance
- Manage new employee onboarding processes, including completion of all required paperwork and orientation.
- Maintain meticulous and confidential employee records in compliance with all relevant regulations
Warehouse Operations Coordinator
YAT - Your Advanced Technology
08.2022 - 08.2023
- Managed and processed a high volume of purchase orders daily for major retailers like Lowes, Home Depot, TSC, and Walmart, ensuring accurate and timely fulfillment of customer demands
- Handled customer service calls and troubleshooting inquiries for outdoor power equipment, providing exceptional support and resolving issues promptly
- Assisted with warehouse operations, including moving and organizing inventory, contributing to a well-maintained work environment and efficient supply chain management
- Proficiently managed online platforms such as Amazon Vendor Central and Amazon Seller Central, optimizing product visibility and driving sales
- Supported CRM database management by assisting in customer data implementation, ensuring data accuracy and contributing to smooth operations
Territory Operations Coordinator
ADT Solar
03.2022 - 08.2022
- Managing solar panel installations for Charlotte territory
- Established homeowner scheduling for site visits, installations, inspections, casework, and assigning appropriate crew members through Team Up calendar system
- Tracking & notating homeowner repair updates from start to finish in Salesforce
- Reviewing photos for quality control and submitting to financing
- Ensuring completion of any corrections or repairs that need to be made
- Deescalating upset homeowners, rectifying issues within reason, and advocating for them with upper management when necessary
- Creating daily reports on status of previous day's work, entering information into Salesforce, and rescheduling as needed
- Develop and implement daily operations plans such as driver routes and employee assignments
- Increasing employee timecard accuracy and ensuring clock in/clock out is correct by calling employees when requirements aren't met; 1 hr
- Of warehouse time in AM, 'Drive time' to & from project, and notating the reason why time is incorrect (Ex
- Took longer to arrive on project site b/c of schedule change)
Inbound Sales Representative
Townsquare Interactive
05.2021 - 03.2022
- Manage 180-250 daily calls and provide responses, while maintaining quality services and performance standards
- Facilitate sales of all services according to company and client requirements
- Administer all customer complaints and ensure timely resolution within required guidelines
- Schedule all customer appointments according to procedures and document all customer transactions and initiate required paperwork
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns
- Developed and maintained working knowledge of products and services to deliver timely, accurate information
Social Media Marketing Intern
Grace Metropolitan
05.2020 - 07.2020
- Created weekly posting schedules for social media platforms Tiktok, Instagram, Facebook, Pinterest & YouTube
- Researched and implemented various book launch strategies for sale of company's new children's book
- Wrote posts and blogged about launch of new children's books and researched various methods about inspiring children's creativity
- Planned and organized first virtual Fayetteville Comicon of 2020; directly messaged and incentivized customers to get them to attend event through different promotional strategies
Inbound & Outbound Logistics
Target
05.2019 - 08.2019
- Responsible for unloading freight and stocking of items across all departments in store
- Unloaded 2,000-4,500 item freight trucks and organized items quickly; placed merchandise in correct bays
Customer Service Associate
Walgreens
05.2016 - 08.2020
- Helped 100-200 customers daily and maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
Personal Shopping Assistant
Shipt
05.2019 - 08.2019
- Home delivery
- Averaged $30/hour
- Maintained high satisfaction ratings by completing orders quickly
- Consistently met deadlines and quality goals for accuracy and timeliness
- Tracked substitutions and informed customers of changes
Data Entry Specialist
The Daniel Group
05.2015 - 08.2017
- Entered purchase orders into database Microsoft Access for this retail sales company
- Managed all company purchase orders
Education
Bachelor of Science - Business Administration, Marketing
East Carolina University College of Business
Greenville, North Carolina05.2021
Skills
- Quality Assurance and Control
- Operations & Procedural Knowledge
- Financial Records & Processing
- Payroll Administration & Timekeeping
- Project Scheduling
- Onboarding
- Admin Management
- Data Entry Software
- Business Leadership
- Policy Development and Enforcement
- Team Relationships
Timeline
Human Resources Specialist
Greenology Products
08.2023 - Current
Warehouse Operations Coordinator
YAT - Your Advanced Technology
08.2022 - 08.2023
Territory Operations Coordinator
ADT Solar
03.2022 - 08.2022
Inbound Sales Representative
Townsquare Interactive
05.2021 - 03.2022
Social Media Marketing Intern
Grace Metropolitan
05.2020 - 07.2020
Inbound & Outbound Logistics
Target
05.2019 - 08.2019
Personal Shopping Assistant
Shipt
05.2019 - 08.2019
Customer Service Associate
Walgreens
05.2016 - 08.2020
Data Entry Specialist
The Daniel Group
05.2015 - 08.2017
Bachelor of Science - Business Administration, Marketing
East Carolina University College of Business
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