Connor Meere
Fuse Specialty Appliances & Plumbing
Hialeah Gardens,FL
1
Certification
8
years of professional experience
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Highly experienced in managing and resolving escalated customer complaints, with a focus on maintaining positive relationships. Proven skills in communication, negotiation and problem-solving, coupled with a strong commitment to customer satisfaction. Willingness to take on added responsibilities to meet team goals.
Work History
Invoice and Dispatch Coordinator
3 Months- Coordinated daily delivery and installation dispatch schedules for appliances and plumbing orders.
- Created invoices for completed delivery and installation orders to ensure that customers were billed properly.
- Communicated with drivers, installers, and sales teams to resolve scheduling conflicts quickly.
- Tracked incoming service updates and adjusted routes to maintain efficient workflow continuity.
- Maintained accurate dispatch records, customer notes, and delivery documentation for operational consistency.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly..
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Responded to high volume of phone and email requests to provide logistics information.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
Escalated Complaints Specialist
3 Years 8 Months- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Contributed to company reputation by consistently delivering exceptional service and employing de-escalation techniques during challenging situations with dissatisfied customers.
- Relayed company's position in writing with regard to various escalated complaints and requests from both resort guests and timeshare owners.
- Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions per company protocols.
- Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
- Exceeded performance targets consistently by demonstrating exceptional problem-solving abilities and commitment to delivering outstanding customer service in every interaction.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Collaborated with cross-functional teams, such as resort management teams and our compliance team, to address systemic issues contributing to customer dissatisfaction.
Server
11 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Order Fulfillment Specialist
3 Months- Maintained strong attention to detail while efficiently completing large volumes of orders daily.
- Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
- Increased order processing speed by maintaining an organized and clean work area.
- Utilized various tools and equipment for safe package handling, minimizing potential hazards in the workplace.
- Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
Call Center Representative
3 Months- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Responded to customer calls and emails to answer questions about products and services.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science - Business Administration
Skills
Customer service
Calm and professional under pressure
Teamwork and collaboration
Relationship building
Complaint analysis
Data analysis
Computer skills
Work prioritization
Time management
Issue and complaint resolution
De-escalation techniques
Professional telephone demeanor
Certification
- Business Operations - Broward College, 2023
- Business Specialist - Broward College, 2023
- Accounting Technology Specialist - Broward College, 2023
References
References available upon request.
Timeline
Invoice and Dispatch Coordinator
Fuse Specialty Appliances & Plumbing
07.2026 - CurrentRead More
Escalated Complaints Specialist
Westgate Resorts
11.2022 - 07.2026Read More
Server
Seminole Casino Coconut Creek
04.2019 - 03.2020Read More
Order Fulfillment Specialist
Target
09.2018 - 12.2018Read More
Call Center Representative
Global Response
06.2018 - 09.2018Read More
Broward College
Bachelor of Science from Business Administration
Read More