Summary
Overview
Work History
Education
Skills
Timeline
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Connor Nowak

Florence,KY

Summary

Proven leader in operations management at DHL Express, I've spearheaded initiatives that significantly enhanced operational efficiency and safety standards, achieving notable improvements in customer satisfaction. Skilled in logistics coordination and team leadership, my strategic approach to employee development and performance monitoring has driven success and innovation in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Airside Operations Supervisor

DHL Express
Erlanger, KY
07.2020 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
  • Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
  • Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.

Aviation Operations Specialist

DHL Express
Erlanger, KY
09.2018 - 09.2020
  • Assisted in the planning and execution of complex aviation missions, contributing to successful outcomes.
  • Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
  • Supported operations by managing professional communications, tracking data and managing records.
  • Compiled data and prepared aviation operations and aviation safety reports.

    • Lead Ramp Agent

    DHL Express
    Erlanger, KY
    08.2017 - 09.2018
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.

    • Education

    Bachelor Of General Studies - Business

    Eastern Kentucky University
    Richmond, KY
    05.2017

    Skills

    • Operations Management
    • Performance monitoring
    • Task Delegation
    • Staff Supervision
    • Safety oversight
    • Employee Development
    • Logistics Oversight
    • Production
    • Logistics expertise
    • Logistics Coordination
    • Team Leadership

    Timeline

    Airside Operations Supervisor

    DHL Express
    07.2020 - Current

    Aviation Operations Specialist

    DHL Express
    09.2018 - 09.2020

    Lead Ramp Agent

    DHL Express
    08.2017 - 09.2018

    Bachelor Of General Studies - Business

    Eastern Kentucky University

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    Connor Nowak