Quentin Lee
Cincinnati,OH
Summary
Accomplished Supervisor with a proven track record at DHL Express, enhancing team productivity through effective staff management and operations optimization. Skilled in process monitoring and improvement, adept at fostering employee motivation and adaptability. Demonstrates a keen attention to detail and a goal-oriented approach, ensuring peak performance and efficiency.
Overview
8
8
years of professional experience
Work History
Supervisor, Airside Operations
DHL Express
03.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity creating efficiency and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Conducted regular reviews of operations and identified areas for improvement.
Tug Dispatch (2nd Shift)
DHL Express
10.2021 - 03.2022
- Locate Repack ULDs and Move to Unloads
- Locate breakdowns/ work with Ramp Leads to ensure they are not flying.
- Locate top offs and missing ULD's and move them to respective reload
- Organization of Building 2 Que and Spot 3-5
- Ensure all inbound is off ramp
- Move ramp frieght to correct staging area
- Coordinate with B5 to locate missing TD ULD's
- Locate held freight that needs rejagged and have drivers jag and move to correct location
Freight Coordinator (3rd Shift)
DHL Express
10.2020 - 10.2021
- Coordinate the travel of freight on the ramp based on gate/destination
- Work hand in hand with reload leads to have an understanding of how many shipments per flight
- Supply reloads with sufficient freight containers to fulfill piece count
- Create relationships with reloads and unloads for operations to flow flawlessly *Plan a safe, fast, and efficient route for tug drivers to follow while hauling freight *Load freight containers in correct order based on gate location on tug driver's dollies
Commercial Roofer
Hinson Roofing & Sheet Metal
06.2017 - 10.2020
- Worked with metal, shingle and rubber roofing systems.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Performed thorough inspections to identify potential issues, ensuring long-lasting roof installations.
- Contributed to company growth by consistently delivering top-notch commercial roofing services.
Sales Team Lead
Kinetics Midwest
03.2019 - 05.2019
- Daily leadership meetings to plan daily sales activities, schedules, and recruiting of new talent.
- Join and/or facilitate daily atmosphere meeting to drive team motivation and company culture.
- Working closely with internal teams to change consumer energy company
- Real time objection Management
Sales Manager
HHGregg
12.2016 - 05.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Consultant
Hhgregg
Education
High School Diploma -
East Central High School
St. Leon, Indiana05.2014
Technical Diploma -
Southeastern Career Center
Versailles, IN05.2013
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Operations Management
- Process Monitoring and Improvement
- Priority management
- Attention to Detail
- Time Management
- Adaptability and Flexibility
Timeline
Supervisor, Airside Operations
DHL Express
03.2022 - Current
Tug Dispatch (2nd Shift)
DHL Express
10.2021 - 03.2022
Freight Coordinator (3rd Shift)
DHL Express
10.2020 - 10.2021
Sales Team Lead
Kinetics Midwest
03.2019 - 05.2019
Commercial Roofer
Hinson Roofing & Sheet Metal
06.2017 - 10.2020
Sales Manager
HHGregg
12.2016 - 05.2017
Sales Consultant
Hhgregg
High School Diploma -
East Central High School
Technical Diploma -
Southeastern Career Center
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