Driven airline station manager with strong FAA Part 121 compliance, overseeing employees, implementing safety procedures, training and compliance, adverse customer service skills, and communication
Overview
1
1
Certification
5
5
years of professional experience
Work History
Breeze Airways Station Manager
Lancaster Airport Authority
Lititz, Pennsylvania
12.2025 - Current
Oversee all flight operations and ensure compliance with all FAA regulations
Monitor staff operations, procedures, safety, and regulations to comply with both Breeze Airways policies and local airport authority policies
Maintain and schedule employees to accommodate flight operations
Oversee all training of new employees to the operation. Making sure all training is met and complete before signing off employees
Maintain compliance with all employee training to adhere to Breeze Airways
Attend and engage in all company and local airport authority meetings/conference calls
Maintain compliance with all FAA Part 121 policies, rules, and regulations
Accommodate IROPS with Breeze Airways and our local airport authority
Assist with equipment checks, service requests, and terminal coordination.
Resolved customer complaints in a timely manner while providing excellent customer service skills.
Conduct regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
Director of Airport Ramp Security
Lancaster Airport Authority
Lititz, Pennsylvania
05.2025 - Current
Schedule staff to cover 24/7 ramp security operations in the SIDA ramp
Maintain compliance with all FAA Part 121 rules, regulations, and policies
Share new rules/policies to employees from local airport authority
Oversee daily operations of the ramp security agent position to make sure all rules, regulations, safety, and policies are being followed per local airport authority
Line Service Technician
Lancaster Airport Authority
Lititz, Pennsylvania
08.2021 - 04.2026
Fueled aircraft using airport safety procedures.
Serviced lavatory and potable water systems.
Assisted pilots with tie-downs and passenger needs.
Supported airport operations with courteous customer service.
Communicated flight information updates to passengers in a timely manner while providing excellent customer service at all times.
Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
Conducted refueling operations following established safety protocols and procedures.
Strictly followed safety rules and regulations set by FAA while performing duties on ramp area.
Breeze Airways Station Trainer
Lancaster Airport Authority
Lititz, Pennsylvania
08.2024 - 12.2025
Trained station staff on Lancaster Airport Authority safety procedures and daily operations.
Delivered onboarding for ramp, gate, and customer service tasks.
Demonstrated proper use of radios, equipment, and airport communication channels.
Monitored training progress and reinforced correct work habits during shifts.
Coordinated with supervisors to update station training materials and procedures.
Supported new hires with hands-on guidance across airport service areas.
Identified needs for additional training based on observation of employee performance levels.
Aiport Maintenance
Lancaster Airport Authority
Lititz, Pennsylvania
06.2021 - 08.2021
Operated a variety of machinery and tools safely and efficiently.
Completed day-to-day duties accurately and efficiently.
Mowing, and weed whacking on the airport to maintain airport compliance
Education
Aviation Management
Purdue University
West Lafayette, IN
05-2029
High School Diploma -
Ephrata Area High School
Ephrata, PA
06-2023
Skills
Airport operations
FAA compliance
Safety procedures
Staff scheduling
Employee training
Customer service
Team leadership
Policy implementation
Airline operations
Team oversight
Certification
Private Pilot License
Forklift certified
CPR trained and certified
Fire extinguisher trained and certified
New Manager Academy certificate of completion - The Treer Group
Supervisor (VIrgin Atlantic Airways) at Swissport USA- Orlando International AirportSupervisor (VIrgin Atlantic Airways) at Swissport USA- Orlando International Airport