Kevin Marin

Customer Service Supervisor with over three years of experience supervising multiple departments within Virgin Atlantic’s and Swissport airport operations at Orlando International Airport (MCO). My role involves leading frontline teams in check-in and gate and arrivals and baggage services within a busy international environment. I manage daily operations to ensure all tasks meet company policies and safety standards and aviation regulations. I handle passenger concerns and coordinate irregular operations like delays or cancellations. This position requires constant collaboration with ground handling and flight crews and airport authorities. I focus on maintaining a premium customer experience and operational efficiency and team engagement through clear communication. My work history demonstrates strong problem solving skills and the ability to lead groups in high pressure situations. Each day requires strict adherence to U.S. aviation rules while meeting high service expectations. These experiences provide a solid foundation in airport operations and personnel management.