Connor Peters

• Take on portal cases and phone calls for Trimble reseller technicians giving troubleshooting advice and solving a multitude of issues from product related to software issues.
• Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
• Managed high-pressure situations with professionalism and empathy, leading to increased client trust and loyalty.

Provided Tier 1 IT support to staff members:

• Diagnose root cause of reported problems and apply required changes to reach a resolution
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Configure hardware, devices and software for new workstation deployments

• Perform construction related tasks related to the installation of concrete surfaces.
• Maintain clean, safe worksite for team safety and to help keep projects on-track.
• Engage with customers and subcontractors to provide timelines for project completion.

• Perform various farm related tasks including repair and maintenance of farm equipment.
• Tend to farm animals daily needs.
• Operated farm equipment such as tractors, trucks, self-propelled machinery, and other farm related equipment.