Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
SoftwareDeveloper
Viviane Trindade-Navarro

Viviane Trindade-Navarro

Front End Developer
Oakland, FL,FL

Summary

Resourceful Front End Web Developer bringing in-depth knowledge of latest technology trends to produce clean website design. Experience handling complex HTML and CSS coding, design and extensions to meet organization's front-facing internet needs. Detail-oriented collaboration with others to define project expectations and demand. Hands-on testing and debugging to address inconsistencies and maintain performance thresholds.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Technical Support Engineer L1B

Oracle
Orlando, FL
01.2018 - 04.2021
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Updated and maintained current customer support database.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Maintained response times to support business continuity.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Team lead for Latin American region, primarily for Brazilian customers while assisting support teams responsible for serving 32 countries throughout the region.
  • Utilize Java, SQL databases, network systems, and Windows OS via remote connection to troubleshoot multiple issues including posting and data transmission errors for Reporting and Analytics and Inventory Management software. Assist fellow team members in resolving difficult challenges.
  • Develop and publish product and service resources on Confluence page for LATAM team with solutions, knowledge documents, and best practices that support providing best in class service to throughout the region.
  • Executed special projects such as access to hosted reporting and analytics, website development, documentation logs, training and development, and creation of processes to effectively address outages and troubleshooting strategies.

Technical Coordinator

ATOS IT Services And Solutions
Orlando, FL
03.2014 - 11.2017
  • Managed maintenance procedures to keep networked devices performing optimally.
  • Established troubleshooting strategies to help team members deal swiftly with common problems.
  • Improved success of technical team in handling support requirements by enhancing workflows and optimizing SOPs.
  • Oversaw work of technical team and tracked progress against assignment objectives.
  • Set schedules for preventive maintenance and on-site repairs.
  • Arranged installations with associated resource management and schedule coordination.
  • Collaborated with Disney Cast Members to fulfill IT acquisition requests to complete special projects and day-to-day operations as well as facilitate service, repairs, and installations.
  • Work with procurement agents, warehouse personnel, and IT technicians to ensure response to all service requests meets Service Level Agreement deadlines and ticket closures.
  • Maintained less than 100 open tickets weekly. Ensure all tickets are resolved within 3 days.

Education

Bachelor of Science - Economics

UPIS - União Pioneira De Ensino Superior
Brasília - Brazil
02.2000 - 11.2004

Nanodegree - Front End Web Development

Udacity
08.2022 - 12.2022

Skills

    Code debugging

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Accomplishments

  • Spot Award recipient, 2018
  • Outstanding Team Achievement (OTA) Award, 2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Nanodegree - Front End Web Development

Udacity
08.2022 - 12.2022

Technical Support Engineer L1B

Oracle
01.2018 - 04.2021

Technical Coordinator

ATOS IT Services And Solutions
03.2014 - 11.2017

Bachelor of Science - Economics

UPIS - União Pioneira De Ensino Superior
02.2000 - 11.2004

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Viviane Trindade-NavarroFront End Developer