Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

CONNOR REEVE

DeMotte,IN
CONNOR REEVE

Summary

Tech with 20 years of experience. Proficient with malware and virus removal. Experience with Windows XP thru 11. Some knowledge of Mac iOS. Able to rebuild laptops, desktops, smartphones, video game consoles and diagnose software related issues. Able to build new desktop systems, rebuild desktop, laptops and fix phones and tablets. Repairs on video game consoles Troubleshoot and rebuild LED/LCD TV’s and monitors.

Overview

20
years of professional experience

Work History

08.2012 - Current

Job overview

  • I have done odd jobs here and there repairing smartphones, computers, and video game consoles
  • I have repaired LED tvs as well
  • As of recently, I have done Uber and Lyft
  • Command Center, Support.com

01.2011 - 01.2012

Job overview

  • Responsibilities included changing schedules for employees
  • Adding and removing skill sets for employees
  • Page 2
  • Moving employees around from one team to another
  • Offering VTO and OT
  • Responsible for hourly reports
  • Monitored levels across all teams
  • Answered phone calls of those calling out sick

Supervisor
01.2010 - 01.2011

Job overview

  • Monitored and supervised a team of 15 or more
  • Monitored each team member daily on phone calls and tickets to ensure they were following protocol
  • Wrote up yearly reviews on my team
  • Interviewed and tested prospective candidates
  • Fired individuals when necessary
  • Held weekly meeting to ensure team members were up to date on all compliances

Support Engineer
01.2008 - 01.2010

Job overview

  • Work from home remote support
  • Took phone calls from stores to get connected to machines hooked up
  • Took phone calls from customers
  • Walked them through what was needed to do to get connected and even see if we could help them
  • Initiated chats with customers once they were ready to connect and ensure they do not touch their machine until we were done
  • Reported in each ticket every step taken and what time each step was done
  • Escalated tickets when necessary to 2nd level techs if issue could not be resolved
  • Stayed within allotted times for Tune-ups, New system setups, Diagnose and repair and router setup

Group, inc

Printer
07.2007 - 06.2008

Job overview

  • Repair and laptop repair, Ergonomics
  • Worked in Brigham and Womens hospital system
  • Diagnosed and repaired laser printers
  • Serviced Laser printers
  • Rebuilt laptops
  • Moved to State Street to configure and setup new computers

Lawn and Garden, Mahoneys Too Garden Center

03.2006 - 10.2006

Job overview

  • Sold Fertilizer
  • Loaded and unloaded trucks
  • Loaded customer cars
  • Built furniture
  • EDUCATION

Pennco Tech Blackwood NJ

04.2004 - 11.2004

Job overview

  • Studied A+ and Networking+
  • Ran new CAT5 cables in different rooms
  • Learn to build desktop computers
  • Learn to troubleshoot systems by sight and sound

Education

Pennco Tech
Blackwood NJ

04.2004

Skills

  • COMPUTER SKILLS
  • Software
  • Knowledge of
  • Windows XP and on through Windows 11
  • Knowledge of Registry settings
  • Proficient with spyware, malware, and rootkit removal
  • Able to efficiently diagnose software issues and compatibility
  • Hardware
  • Problem-Solving
  • Verbal Communication
  • Decision-Making
  • Computer Skills
  • Customer Service
  • Team Management
  • Good Telephone Etiquette
  • MS Office
  • Dependable and Responsible
  • Supervision and leadership

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementHealthcare benefitsWork from home option

Timeline

08.2012 - Current

01.2011 - 01.2012

Supervisor

01.2010 - 01.2011

Support Engineer

01.2008 - 01.2010

Printer

Group, inc
07.2007 - 06.2008

Lawn and Garden, Mahoneys Too Garden Center
03.2006 - 10.2006

Pennco Tech Blackwood NJ
04.2004 - 11.2004

Pennco Tech

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CONNOR REEVE